Issues of Stakeholders Concerns and Acer's Response | ACER ESG

Issues of Stakeholders Concerns and Acer's Response

Issues of Stakeholders Concerns and Acer's Response

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Alignment of Significance and Stakeholder Interests
Issues of Stakeholders Concerns and Acer's Response

Stakeholders' Topics of Concern and Our Response         
 

Employees

Customers

Suppliers

Investors

Charity Groups/ Communities

Government Agencies

Advocacy Organizations

Media

Industry Associations

Educational and Research Institutions

Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
As the company has undergone its transformation, Acer's internal employee communication channels have helped build consensus and commitment among staff and get everyone on the same page regarding our transformational efforts Waste Management
  • To internalize employees' awareness of environmental protection, we continuously promote the Earth Mission activity, inviting colleagues to join challenges that include cultivating habits such as saving electricity, conserving water, reducing fuel consumption in transportation, and minimizing waste. We have developed online training courses on environmental protection, covering topics such as energy saving, water conservation, and waste reduction.
  • Acer Good News (occasional) 
  • Acer Daily News (daily) 
  • Chairman & CEO's message (occasional) 
  • Internal Website (My Acer/company intranet) (occasional) 
  • Company Website (Acer Group) (as needed) 
  • Labor-Management Meetings/ Employee Representatives Organization (quarterly) 
  • Employee Welfare Committee (as needed) 
  • Email Bulletins (as needed) 
  • Employee Engagement Survey (annually) 
  • Education and Training (annual) 
  • Online Community (occasional) 
  • Health Management Center Nurse Hotline (as needed)
  • Operations and Governance
  • Inclusive Workplace and Society
Information Security and Privacy Protection
  • We continue to strengthen employees' awareness of personal data and privacy through various kinds of publicity from time to time, and further enhance the depth and breadth of education and training on related issues. 
  • We have implemented a personal information management system to enhance the functions and orientation of personal information management, record keeping and inquiry.
Talent Attraction and Retention
  • We continue to strengthen our best employer brand image and offer competitive compensation/benefits to attract and retain top talent. Our commitment to excellence has been recognized by Forbes, as we have been awarded the title of Best Employer for five consecutive years.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Creating value for customers is one of Acer's core values. We start from a user-centric perspective and provide solutions and services that meet their needs perfectly Corporate Governance and Code of Ethics/ Standards of Conduct
  • We continue to streamline the internal and external personnel reporting pipelines and implement a whistleblower protection system Acer promotes the establishment of mutual integrity commitments for contracts with customers or suppliers.
  • Email and Telephone Contacts (as needed) 
  • Questionnaires and Surveys (annual) 
  • Acer Sustainability Website (as needed) 
  • Sustainability Report (annual) 
  • Corporate Responsibility Mailbox (cr@acer.com)(as needed) 
  • Acer Official Website - Support page 
  • Customer Service Line (as needed) 
  • Online Chat (as needed) 
  • Social Networking Software (as needed)
  • Operations and Governance 
  • Circular Economies and Innovation
Circular Economy
  • We follow safety and hazardous substance related regulations during the product development and manufacturing stages to provide safe and environmentally friendly products to users. 
  • By integrating circular economy principles and driving material innovation, we prioritize the use of low environmental impact materials such as postconsumer recycled plastics in computers and display products. This initiative is further extended across the Vero product line, including projectors, computer peripherals, and luggage. Additionally, ocean-bound plastic waste is incorporated into laptop touchpads and peripherals within the Vero Ocean series.
Waste Management
  • Around the world, Acer follows local government standards for various electronic product recycling programs and provides convenient recycling methods for consumers to improve the efficiency of waste recycling.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Acer considers our relationship with our suppliers a symbiotic one, and as such we will continue to work closely with them to establish a responsible supply chain Product Responsibility and Customer Safety
  • We follow safety and hazardous substance related regulations during the product development and manufacturing stages to provide safe and environmentally friendly products to users.
  • Annual Supplier ESG Communication Meetings (annual 
  • ESG Scorecard (annual)
  • RBA On-site Audit (annual)
  • Launch Second-tier Supply Chain RBA Management (annual)
  • Education and Training (occasional) 
  • Supplier Self- Assessment Questionnaire (annual)
  • Complaints Mailbox (24/7)
  • Circular Economies and Innovation
  • Inclusive Workplace and Society
  • Operations and Governance
Occupational Health and Safety
  • Acer requires suppliers to adopt environmentally responsible manufacturing procedures and provide healthy and safe working conditions. For 2024 supplier's RBA Code of Conduct audit, the compliance in health and safety was 94%.
Information Security and Privacy Protection
  • With respect to the business cooperation between third parties and our customers, the Company's customers must also comply with laws on the handling of personal data on the protection of personal information, and that this be clearly laid out in the contract.
Importance ot Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Investors are among Acer's most important stakeholders, and as such we should be responsible to our shareholders and protect their rights and interests Circular Economies and Product Life Cycle
  • We responded to material topics of concern to investors, including corporate governance, environmental and social aspects, and the results were presented in various ESG ratings for 2024.
  • Regular Shareholders' Meeting/ Institutional Investors' Conference Call (annual) 
  • Issue Annual Reports, Quarterly Reports and Sustainability Reports on a regular basis 
  • Investor Mailbox (occasional)
  • Investor Relations Webpage (monthly) 
  • Analyst Report (YouTube video link)
  • Investors Summits (annual) 
  • Investor Questionnaires (annual)
  • Circular Economies and Innovation
  • Inclusive Workplace and Society
Product Responsibility and Customer Safety
  • We follow safety and hazardous substance related regulations during the product development and manufacturing stages to provide safe and environmentally friendly products to users. 
  • By integrating circular economy principles and driving material innovation, we prioritize the use of low environmental impact materials such as postconsumer recycled plastics in computers and display products. This initiative is further extended across the Vero product line, including projectors, computer peripherals, and luggage. Additionally, ocean-bound plastic waste is incorporated into laptop touchpads and peripherals within the Vero Ocean series.
Occupational Health and Safety
  • Acer Taiwan continues to achieve ISO 45001 certification to maintain health and safety management performance. 
  • We build a safe and healthy working environment, with no major occupational disasters by 2024.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
The true value of business lies in how it can create value for society. As such, we apply our core competencies to social participation, working together to create more opportunities Energy, Carbon Emission and Climate Change
  • We encourage employees to take action to protect the environment and organize environmental related activities and invite the community to participate.
  • Acer Sustainability Website（as needed）
  • Sustainability Report （annual）
  • Acer Official Website （as needed）
  • Acer Foundation Website （as needed）
  • Volunteer Activities （regular times each year）
  • Complaints Mailbox（as needed）
  • Acer Sustainability Website (as needed)
  • Sustainable Report (annual) 
  • Acer Official Website (as needed) 
  • Acer Foundation Website (as needed) 
  • Volunteer Activities (regular times each year)
  • Complaints Mailbox (as needed)
Talent Attraction Retention, and Development
  • We continue to strengthen our best employer brand image and offer competitive compensation/benefits to attract and retain top talent. Our commitment to excellence has been recognized by Forbes, as we have been awarded the title of Best Employer for four consecutive years.
Digital Inclusion and Social Philanthropy
  • We continue to host the Global ESG Project Awards, with two main topics: education and environment, with biodiversity as a subtopic to motivate Acer employees to make a social impact and respond to and assist the needs of local communities and stakeholders. In 2024, a total of 18 projects in this regard were shortlisted and won awards.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Gaining the trust, support, and cooperationof the government to help the company create a positive external environment and a foundation for further growth for Acer Circular Economies and Product Life Cycle
  • Around the world, Acer follows local government standards for various electronic product recycling programs and provides convenient recycling methods for consumers to improve the efficiency of waste recycling.
  • Acer's products are designed to meet the legal and regulatory requirements of the regions where they are sold.
  • Responding to Legal Advice (occasional)
  • Policy Advice Meetings (occasional)
  • Topic Meetings (occasional)
  • Circular Economies and Innovation
  • Inclusive Workplace and Society
  • Operations and Governance
Talent Attraction Retention, and Development We continue to strengthen our best employer brand image and offer competitive compensation/benefits to attract and retain top talent. Our commitment to excellence has been recognized by Forbes, as we have been awarded the title of Best Employer for five consecutive years.
Corporate Governance and Code of Ethics/ Standards of Conduct Ranked in the top 6%-20% of publicly listed companies in the 2024 Corporate Governance Evaluation.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Advocacy organizations serve to motivate companies to implement social responsibility, and can help Acer strengthen its own ESG practices
  • Occupational Health and Safety
  • Talent Attraction Retention, and Development
  • We joined the second edition of "TALENT, in Taiwan, the Taiwan Alliance for Talent Sustainability" to implement the "Organizational Communication" and "Physical and Mental Health" indicators.
  • Acer Sustainability Website (occasional)
  • Sustainable Report (annual) 
  • Questionnaires and Surveys (quarterly) 
  • Corporate Responsibility Mailbox (as needed)
  • Complaints Mailbox (as needed)
  • Inclusive Workplace and Society 
  • Operations and Governance
  • Nature and Climate Transformation
Energy and Climate Change
  • Joined CDP and Taiwan Climate Partnership to promote the low-carbon transformation of the industrial chain. 
  • Joined RE100 to promote a friendly renewable energy development environment 
  • Launched the Earthion initiative to bring partners and suppliers together to maximize positive impact on the environment 
  • Launched Earthion Mission: 21-Day Challenge to take carbon reduction action with employees and partners.
Biodiversity
  • Completed the first assessment of Acer's upstream, in-house operations, and downstream impacts, dependency, and risks on nature and biodiversity.
  • Include commitments to nature and biodiversity, as well as risk assessment, in the supplier ESG scorecard.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
The media plays an important role in information transfer and monitoring, shaping the public's understanding and awareness of Acer. Acer insists on communicating with the media with accuracy and in a timely manner Supply Chain Environment and Social Performance
  • At the RBA Outreach Meeting held in June 2024, Chief Sustainability Officer Ching- Ching Liu hosted a seminar in which experts from various companies shared best practices and strategies to address societal and environmental challenges across industries, while also exploring opportunities within the supply chain.
  • Press Conferences (occasional)
  • Press Releases and Promotional Articles (as needed) 
  • Social and Digital Media (as needed) 
  • Corporate Websites (as needed) 
  • Marketing and Media Communication Events (regular)
  • Responsible Supply Chain 
  • Digital Inclusion and Social Philanthropy 
  • Operations and Governance
Supply Chain Environment and Social Performance
  • Acer actively participated in the second edition of the "TALENT, in Taiwan Talent Sustainability Initiative Alliance." We responded to the six major talent sustainability indicators and took part in alliance activities.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Industry associations play an important role in industry consolidation, and can spur the development of Acer and the industry more broadly Supply Chain Environment and Social Performance
  • Continually observe or participate in RBA's various initiatives and working groups, such as the Responsible Minerals Initiative (RMI), the Responsible Labor Initiative (RLI), the Environmental Sustainability Working Group and its various subgroups, including the RMI Smelter Engagement Team (SET), the Chemical Stewardship Group and the Due Diligence Practices Group.
  • Participating in organizational conferences and fulfilling membership obligations (occasional) 
  • Participating in cooperative events and meetings (occasional)
  • Email and telephone (as needed)
  • Responsible Supply Chain 
  • Operations and Governance
Information Security and Privacy Protection
  • We continue to address information security risks by conducting third-party assessments and implementing necessary corrections to ensure compliance with industry standards for information security protection mechanisms.
Importance to Acer Topics of Concern Our Responses Main Communication Channels and Frequency Report Section
Educational and research institutions provide companies with new ideas and perspectives, and industry-academia cooperation can help both stay on the pulse of industrial development, creating a win-win situation Product Responsibility and Customer Safety
  • We follow safety and hazardous substance related regulations during the product development and manufacturing stages to provide safe and environmentally friendly products to users. 
  • In line with Vero product line, we use uncoated recycled materials for notebooks, desktops, displays, projectors and peripheral products.
  • IIndustry-Academia Exchanges (occasional)
  • Surveys and Interviews (annual) 
  • Conference Activities (occasional)
  • Acer Sustainability Website (occasional)
  • Sustainable Report (annual)
  • Circular Economies and Innovation 
  • Climate Strategy and Transforma
Energy, Carbon Emissions and Climate Action
  • We shared Acer's sustainability experience with professors and students from the University of Applied Science and Arts of Southern Switzerland and the National Taiwan University of Science and Technology.
  • We proactively collaborate with schools to organize corporate visits or through other channels to enhance employer brand image, company ESG practices, and provide participating students with a better understanding of industry trends and future directions.