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    Support

    Enter your Serial Number, SNID or Part Number (P/N). You can also type a question or keywords.

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    Standard Warranty

    Product Standard Warranty
    Desktop/AIO

    Veriton 2 / Veriton 4

    Extensa

    Chromebase / Chromebox

    1 Year: Carry-in
    Veriton 6 / Veriton 8 3 Years On-Site
    Aspire 1 Year: Carry-in
    Gaming / Predator 1 Year: Carry-in
    ConceptD 3 Years: Carry-in
    Monitor Commercial (A/B/BM/BE/BX/CB/KA0/P/V/VA-series) 3 Years Carry-in
    Consumer (D/E/ED/FT/G/GD/H/K/KA1/R/S/T/X/XB/XF/XG/XR/XZ/Z-series) 2 Years Carry-in
    ConceptD 3 Years: Carry-in
    Notebook

    Notebook (Travelmate)

    Notebook Others

    Gaming / Predator

    2-in-1

    Chromebook

    1 Year: Carry-in (ITW)
    Acer Enduro Urban 1 Year: Carry-in (ITW)
    ConceptD1 / Acer Enduro Others 3 Years: Carry-in (1st Y ITW)
    Tablet Acer Enduro Urban 1 Year: Carry-in (ITW)
    Acer Enduro Others 3 Years: Carry-in (1st Y ITW)
    Others 1 Year: Carry-in (ITW)
    Projector A/F/P/S/U series

    3 Years Carry-in - Lamp 1 Year

    (Starting end user purchasing date Oct 1st 2013)

    Others 2 Years Carry-in - Lamp 1 Year
    Server & Storage

    AC100, AT1xx and AN5xx series

    GT1xx and GN5xx series

    Three Years: first year On-Site – year 2&3 spare parts only
    Others Three Years On Site (NBD)
    Altos P 3 Years Bring -in
    Altos T 3 Years On-Site Swap
    Smart Devices 1 year Mail-in or Carry-in
    Smartphones 2 Years Carry-in
    Smart Wearable 2 Years Carry-in
    Accessories 2 Years Carry-in
    Mixed Reality 2 Years Carry-in
    Virtual Reality 2 Years Carry-in
    LifeStyle AcerPure 2 Years: Carry-in
    e-Mobility e-Scooter 2 Years: Carry-In


    Consumer have legal rights under applicable legislation governing the sale of consumer goods and this warranty does not exclude, limit or suspend any such applicable rights. For example, Consumers have at least a 24 month warranty starting from the date of purchase - independently of what is stated on any warranty cards or other materials.

    1 Certain high spec models require colour calibration after repair. This service is not available in every repair location, please contact your local Acer Service Centre for details.

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