Alerts & Recalls | Acer Official Site | Acer South Africa

Acer Care Center Application Security Issue with Update Mechanism

 

Customer service and safety are top priorities for Acer. Therefore, the company has announced a voluntary free replacement program of certain battery packs used in the Liquid Gallant E350 smartphones. Certain battery packs have the potential to overheat posing a fire and burn hazard to consumers. Potentially impacted Liquid Gallant E350 batteries contain the part numbers:

This program does not apply to Liquid E350 batteries with part number KT.0010B.008 or any other Acer smartphones or batteries.

 

Customers owing a Liquid Galant E350 should remove the battery pack from their smartphone and check if they own any battery with the part numbers KT.0010J.001, KT.0010J.002, KT.0010J.003 or KT.0010J.004 or contact the nearest Acer Service Center to validate if their battery pack is eligible for a free replacement.

 

Acer fully stands behind the products it makes and has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.