Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.
To find solutions to common issues, please visit our free self-help support services.
Self Help Resources
Search our knowledgebase to find answers to frequently asked questions about Acer products.
Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.
Visit our YouTube channel to see the latest support videos for our most popular products.
Request to have your Acer product repaired.
Check the status of a current repair order.
CONTACTING SERVICE AND SUPPORT
To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :
- your Acer product SNID number or the Serial number (how to find these numbers)
- If possible, you have the unit you are contacting us about with you
If you are contacting us about a unit that is already under repair then you may also provide us with:
- The Case ID that was given to you
Our opening hours are Monday - Friday; 8.00am - 5.00pm (Bank Holidays we are closed)
(Acer will be closed between Christmas and New year)
Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.
Send your question directly to us via our Online Email formular.
Go straight to our self-service section to:
- book your unit in for a repair
- inquire about the status of an existing repair case
Get visual help from our extensive online library of How-To Videos
Take a look in the Acer Support Communities to get help from fellow Acer users
Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.
If you have a technical request and want to talk to us directly, please call us on the following number:
Calls may be recorded for training purposes
Please have your Acer product serial number, SNID number or Case reference number (ending with letter “s") to ensure calls are dealt with efficiently
EXTENDED SERVICE PLAN
"Acer Care Plus is an Extended Service Plan that can be purchased with Acer products such as Notebooks, Tablets, PCs, LCD Monitors, Projectors, Servers, Storage Units and Smartphones. It grants you a PRIORITY REPAIR SERVICE. "
Line open Monday to Friday 8am to 5pm
Support Number : 087 151 3400
Unit 12A, Growthpoint Business Park
ASolutions (PTY) Centurion
53 Adriana Crescent
ASolutions (PTY) Ltd. Cape Town
Unit 2, Durcon House
15 Paul Kurger Street
ASolutions (PTY) Ltd. Durban
Sanyati Office Park
4 Abrey Road
ASolutions (PTY) Ltd. Port Elizabeth
Greenways Office Park,
c/o Buffelsfontein and Melsetter Rd
ASolutions (PTY) Ltd. Bloemfontein
85 President Reitz Avenue
Reitz Park Unit 4
16 Milkyway Ave
Linbro Business Park
Support Number : 0800 600 183
Plot 1283, Old Lobatse Road
Business Connecxions Ultimate Solutions
Plot 178, Unit 1, 2
Gabarone International Commerce Park
Support Number : 0230 206 4925
Old Pailles Road
Support Number : 0800 310 638
130 Jan Jonker Rd
ITECH Computer Services
Postal Address: PO Box.87, Revolution Avenue
Support Number : +2787 151 3400
Shreeji Investments Limited
Plot 1209 Shreeji House
Addis Ababa Drive,
42 Lanark Road, Avondale,