Contact Acer

Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.
 
To find solutions to common issues, please visit our free self-help support services.
Self Help Resources
Search our knowledgebase to find answers to frequently asked questions about Acer products.
 
Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.
 
Visit our YouTube channel to see the latest support videos for our most popular products.
 
Request to have your Acer product repaired.
 
Check the status of a current repair order.
CONTACTING SERVICE AND SUPPORT
To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :
  • your Acer product SNID number or the Serial number (how to find these numbers)
  • If possible, you have the unit you are contacting us about with you
If you are contacting us about a unit that is already under repair then you may also provide us with:
  • The Case ID that was given to you
 
 
Our opening hours are Monday - Friday; 8.00am - 5.00pm (Bank Holidays we are closed)
 
(Acer will be closed between Christmas and New year)
 
 
 
Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.
 
Send your question directly to us via our Online Email formular.
 
ONLINE SELF-SERVICE
Go straight to our self-service section to:
 
Get visual help from our extensive online library of How-To Videos
 
Take a look in the Acer Support Communities to get help from fellow Acer users
 
Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.
TELEPHONE SUPPORT
If you have a technical request and want to talk to us directly, please call us on the following number:
 
0871513400
 
Calls may be recorded for training purposes
Please have your Acer product serial number, SNID number or Case reference number (ending with letter “s") to ensure calls are dealt with efficiently
EXTENDED SERVICE PLAN
"Acer Care Plus is an Extended Service Plan that can be purchased with Acer products such as Notebooks, Tablets, PCs, LCD Monitors, Projectors, Servers, Storage Units and Smartphones. It grants you a PRIORITY REPAIR SERVICE. "
 
0871513400
 
Line open Monday to Friday 8am to 5pm
support-Acer-Care-Plus
SERVICE PARTNERS

SOUTH AFRICA

Support Number : 087 151 3400
 
 
Technologia
Unit 12A, Growthpoint Business Park
Tonnetti Street
Midrand, 1685
 
 
ASolutions (PTY) Centurion
53 Adriana Crescent
Agnone House
9310
 
 
ASolutions (PTY) Ltd. Cape Town
Unit 2, Durcon House
Loerie Park
15 Paul Kurger Street
Durbanville
Cape Town
7550
 
 
ASolutions (PTY) Ltd. Durban
Sanyati Office Park
4 Abrey Road
Kloof
 
 
ASolutions (PTY) Ltd. Port Elizabeth
Greenways Office Park,
c/o Buffelsfontein and Melsetter Rd
Mount Pleasan
 
 
ASolutions (PTY) Ltd. Bloemfontein
85 President Reitz Avenue
Reitz Park Unit 4
Westdene
 
 
PartServe Gauteng
16 Milkyway Ave
Linbro Business Park
Sandton
 
 

BOTSWANA

Support Number : 0800 600 183
 
 
Carerra Holdings
Plot 1283, Old Lobatse Road
Gaborone
Botswana
www.carerra.co
 
 
Business Connecxions Ultimate Solutions
Plot 178, Unit 1, 2
Gabarone International Commerce Park
Botswana
www.bcx.co.za/our-offices/botswana
 
 

MAURITIUS

Support Number : 0230 206 4925
 
 
ProServ
Old Pailles Road
Pailles
Mauritius
 
 

NAMIBIA

Support Number : 0800 310 638
 
 
Business Connection
130 Jan Jonker Rd
Windhoek
Namibia
www.bcx.com.na
 
 

SEYCHELLES

 
ITECH Computer Services
Postal Address: PO Box.87, Revolution Avenue
Mahe
Seychelles
www.pillayrgroup.com
www.facebook.com/itechseychelles
 
 

ZAMBIA

Support Number : +2787 151 3400
 
 
Shreeji Investments Limited
Plot 1209 Shreeji House
Addis Ababa Drive,
Lusaka
Zambia
shreeji-zambia.business.site/
www.facebook.com/Shreeji.Zambia
 
 

ZIMBABWE

 
Virtua IT
42 Lanark Road, Avondale,
Harare
Zimbabwe