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Contact Acer

CONTACTING SERVICE AND SUPPORT

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

  • your Acer product SNID number or the Serial number (how to find these numbers)
  • If possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

  • The Case ID that was given to you

Our opening hours are Monday - Friday; 8.00am - 5.00pm (Bank Holidays we are closed)

(Acer will be closed between Christmas and New year)

BROWSE OUR ONLINE SUPPORT

Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.

ASK A QUESTION

Send your question directly to us via our Online Email formular.

ONLINE SELF-SERVICE

Go straight to our self-service section to:

VIDEO GUIDES

Get visual help from our extensive online library of How-To Videos

ACER USER COMMUNITY

Take a look in the Acer Support Communities to get help from fellow Acer users

LIVE CHAT

Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.

TELEPHONE SUPPORT

If you have a technical request and want to talk to us directly, please call us on the following number:

0871513400

Calls may be recorded for training purposes
Please have your Acer product serial number, SNID number or Case reference number (ending with letter “s") to ensure calls are dealt with efficiently

EXTENDED SERVICE PLAN

"Acer Care Plus is an Extended Service Plan that can be purchased with Acer products such as Notebooks, Tablets, PCs, LCD Monitors, Projectors, Servers, Storage Units and Smartphones. It grants you a PRIORITY REPAIR SERVICE. "

0871513400

Line open Monday to Friday 8am to 5pm

SERVICE PARTNERS

SOUTH AFRICA

Support Number : 087 151 3400

Regenersis South Africa (PTY) Ltd,

Unit C, Alphen Square West
338 George Street , Randjiespark
Midrand, Gauteng, 1682

ASolutions (PTY) Centurion

53 Adriana Crescent
Agnone House
9310

ASolutions (PTY) Ltd. Cape Town

Unit 14, Frazzitta Business Park
Cr Langeberg Road and Batis Street
Durbanville, 7550

ASolutions (PTY) Ltd. Durban

Sanyati Office Park
4 Abrey Road
Kloof

ASolutions (PTY) Ltd. Port Elizabeth

Greenways Office Park,
c/o Buffelsfontein and Melsetter Rd
Mount Pleasan

ASolutions (PTY) Ltd. Bloemfontein

85 President Reitz Avenue
Reitz Park Unit 4
Westdene

PartServe Gauteng

16 Milkyway Ave
Linbro Business Park
Sandton

BOTSWANA

Support Number : 0800 600 183

Ultimate Solutions

Plot 178, Unit 1, 2
Gabarone International Commerce Park
Botswana

NAMIBIA

Support Number : 0800 310 638

Business Connection

130 Jan Jonker Rd
Windhoek
Namibia

ZAMBIA

Support Number : +2787 151 3400

Shreeji Investments Limited

Plot 1209 "Shreeji House
Addis Ababa Drive,
Lusaka
Zambia

MAURITIUS

Support Number : 0230 206 4925

ProServ

Old Pailles Road
Pailles
Mauritius