in Products in Support in Press

Alerts & Recalls


Notebook AC Power Cord Replacement Program
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Acer Care Center Application Security Issue with Update Mechanism
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Liquid Gallant E350
Customer service and safety are top priorities for Acer. Therefore, the company has announced a voluntary free replacement program of certain battery packs used in the Liquid Gallant E350 smartphones. Certain battery packs have the potential to overheat posing a fire and burn hazard to consumers. Potentially impacted Liquid Gallant E350 batteries contain the part numbers:
  • KT.0010J.001
  • KT.0010J.002
  • KT.0010J.003
  • KT.0010J.004
This program does not apply to Liquid E350 batteries with part number KT.0010B.008 or any other Acer smartphones or batteries.

Customers owing a Liquid Galant E350 should remove the battery pack from their smartphone and check if they own any battery with the part numbers KT.0010J.001, KT.0010J.002, KT.0010J.003 or KT.0010J.004 or contact the nearest Acer Service Center to validate if their battery pack is eligible for a free replacement.

Acer fully stands behind the products it makes and has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.


Intel Sandy Bridge - Customer Support
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Acer Aspire3410(AS3410) or Acer Aspire 3810 (AS3810T or TG or TZ or TGZ) owners
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Acer Aspire 5738 (AS5738G) or Aspire 5738Z (AS5738ZG) owners
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