Sekretesspolicy – Kundtjänst
With particular reference to the processing of personal data put in place through Acer’s website (the “Website”), you are invited to make reference to the privacy and cookie policies published therein.
1. The Data Controller
The controller of your personal data is Acer Computer GmbH, having its registered office in Kornkamp 4, 22926 Ahrensburg, Germany.
2. Nature of the data collected and processed. The purposes of the processing.
Acer collects and processes the personal data intentionally provided by the user in connection with his/her interactions with the features and services of the Website and request for the customer care services offered by Us. In more detail, we process the users’ personal data for the following purposes: manage and register the Acer products purchased by the user, render warranty and assistance related services, also through the Website and our call center, manage the participation of the user in initiatives published on the Website with particular reference to customer care support and assistance, fulfil the request for information, reply to questions made by the users via e-mail, Website or paper form. Furthermore, Acer processes the personal data of the clients who access the “customer care” service via call center, in order to improve the quality of our services. In this regard, the inbound telephone calls made by the users may be recorded and used for the sole purpose to optimize the assistance procedures and to ensure high quality standards.
Specifically, the user’s personal data that Acer needs to process to achieve the abovementioned purposes are: name, surname, address, e-mail address, language, content of the inbound call, as well as any other data spontaneously provided by the user whose processing is necessary to render the assistance and fulfil the user’s specific requests. As far as the information on Acer products is concerned, we need to know, in particular, the relevant series number, the model and the date of purchase.
Moreover, we inform the users that outbound calls could be made, following the intervention requested to the “customer care” team, in order to evaluate the user’s satisfaction on the assistance received. These telephone calls may be recorded as well.
Please note that personal data can be processed for the abovementioned purposes without any need to request the data subject’s previous consent, as they are strictly necessary to provide the services and features of the Website requested by the latter. Accordingly, in absence of such personal data may prevent Acer from providing its services and information, as stated above.
Finally, we will process the user’s personal data to enforce or defend our rights before competent Courts, to comply with requirements and obligations laid down by the laws, regulations and European legislation, as well as for any other purpose expressly permitted by the law.
3. Features and modalities of the processing
We will process also the data relating to the inbound telephone calls received by our call centers. In particular, as already stated above, the content of such calls may be recorded, stored and listened to, for the purposes referred to in paragraph 2, while paying special attention to implement any needed or appropriate security measures.
The data will be stored for no longer than it is strictly necessary for the attainment of the purpose which is pursued from time to time, in compliance with the applicable legislation, with particular reference to the security and confidentiality obligations inspiring all of our activities. Suitable measures will be put in place to minimize the risk of destruction and loss, even accidental, of data, unauthorized access, processing which is unwarranted or inconsistent with the original purposes, misuse or unlawful data processing. IT systems and software will be configured in order to minimize the processing of personal and identifiable data which is unneeded to achieve the envisaged purposes.
4. Communication of personal data
Where the information provided by you is transferred by an Acer company in the European Economic Area (“EEA”) or Switzerland to an Acer company or agent outside of the EEA or Switzerland, appropriate steps are put in place to provide adequate protection for the data.
Acer is further entitled to disclose the users’ personal data to institutions, authorities, public bodies, professionals, independent consultants, including associations, third parties performing technical and organizational services of which Acer may avail itself for the purposes specified above – as for the provision of call centre services – as well as in the case of mergers, acquisitions, sales of companies, business units, activities or other extraordinary transactions, and to any other party to which applicable laws and regulations permits to communicate the data. Such parties will carry out the processing, for the sole purposes specified above, acting as data controllers, data processors or person in charge of the processing, as the case may be. In any case, the latter parties will not receive personal data which are unneeded to fulfil their respective tasks. No personal data will be disclosed for promotional purposes or otherwise disseminated.
5. User’s rights
The user can at any time exercise the rights he/she is vested in according to the applicable law, including the right to obtain confirmation as to whether or not personal data concerning him/her exist, to know their content and source, to verify their correctness, ask for their integration, update, modification, cancellation, anonymization and blocking when processed unlawfully or anyway in breach of applicable laws. The user shall also have the right to object, on legitimate grounds, to the processing of his/her data, as well as the right to data portability and to lodge a complaint with a supervisory authority in the EU.
To exercise any right, as well as for any question or request concerning the users’ personal data, please contact us by writing to: email@example.com.
Last update: March 2019