Important Note on Proof of Purchase
A valid original invoice or sales receipt is required for warranty service. Please ensure the invoice clearly states the brand, model name, serial number (S/N), purchase date, and bears the official dealer stamp.
Exceptions & Limitations
The Warranty Service does not cover, and may be rendered void, under the following conditions:
- Missing Documentation: Failure to provide an original, valid purchase invoice or sales receipt, or if documents are altered/mismatched.
- Altered Serial Numbers: Any product where the serial number label is removed, defaced, altered, or mismatched.
- Accidental Damage & Misuse: Failures caused by accident or misuse, including but not limited to liquid spillages, computer viruses, drops, scratches, screen cracks/leakage, pest infestation, or foreign objects inside the device.
- Normal Wear & Tear: Natural cosmetic deterioration of the outer casing, port wear, or gradual battery capacity degradation due to age and standard usage environments.
- LCD Dead Pixel Policy: LCD panel replacement requests will be accepted within 7 days of purchase only if the screen contains more than 5 bright or dark spots. The final inspection decision rests with Acer technicians.
- Unauthorized Servicing & Modifications: Damage resulting from repairs, upgrades, or expansions performed by non-authorized Acer service providers.
- Non-Original Parts: Issues arising from third-party parts or software modifications not in Acer’s original factory configuration.
- Incomplete Repairs: Defective components sent without the main laptop unit.
- System Locks: Password resets, decryptions, or removals for BIOS, OS, or third-party software.
- Third-Party Items: Accessories, gifts, or extended services offered by resellers (these must be supported directly by the respective reseller).
- Force Majeure: Damage caused by natural disasters (e.g., floods, fires, earthquakes, lightning strikes) or external environmental factors.
