Accessibility Statement | Acer Hong Kong

Acer is committed to providing access to our websites and mobile applications (collectively, the “Digital Properties”) to all individuals, including those with disabilities in accordance with the principles of accessibility, usability, and non-discrimination as set out in the European Accessibility Act (EAA). To meet this commitment, we strive to design and maintain our Digital Properties in conformance with the EAA and EN 301 549 (WCAG 2.1, Level AA standards) - collectively, the “Standards”. Additionally, we strive to continually increase the accessibility of the Digital Properties to ensure that all individuals have full and equal enjoyment of Acer’s online goods, services, facilities, privileges, advantages, and accommodations.

Our Digital Properties offer information in multiple formats to accommodate different needs:

• Text Formats: All textual content is presented in clear, readable fonts with sufficient contrast.
• Alternative Text: Images and non-text content include alternative text descriptions.
• Multimedia: Videos include subtitles and transcripts to support users with hearing impairments.
• Screen Reader Compatibility: Our digital platforms are compatible with screen readers to assist users with visual impairments.

Our Digital Properties are designed to be intuitive and easy to navigate:

• Consistent Navigation: Our website features a consistent layout and navigation structure across all pages.
• Clear Instructions: Forms and interactive elements include clear labels and instructions.
• Error Identification: Users are promptly informed of input errors with suggestions for correction.
• Accessible Support: Customer support is available through various channels, including phone, email, and live chat, all designed to be accessible.

Acer is committed to meeting the accessibility requirements outlined in the Standards:

• Perceivability: Information and user interface components are presented in ways users can perceive, including text alternatives for non-text content.
• Operability: All functionalities are operable through a keyboard interface, and users are provided with sufficient time to read and use content.
• Understandability: Text content is readable and understandable, and web pages appear and operate in predictable ways.
• Robustness: Content is compatible with current and future user agents, including assistive technologies.

If you encounter accessibility barriers using Acer’s Digital Properties or have accessibility-related feedback concerning how access to Digital Properties could be improved, please contact us via the email address at the bottom of this page.

Please send an email to access.feedback@acer.com to contact Acer in connection with accessibility issues or to provide accessibility feedback.