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    Service Support
    Acer Service Center
    Provide technical service on personal laptop, notebook, tablet, monitor
    Hong Kong Technical Service Hotline
    Service Hotline: (852) 3944 2383
    Hotline Operation Hour:
    Monday - Friday 9:00AM ~ 1:00PM & 2:00 PM ~ 6:00PM
    Saturday 9:00AM~1:00PM
    Sunday & Public Holiday – Off
    Email: acerhk.service@acer.com
     
    Products of Carry-in Service includes: Notebook, 2-in-1 Notebook, Tablet, Smartphone, Pawbo, Chromebook, MR, VR, Projector
     
    Carry-in Service Center
    Hotline: (852) 3944 2383
     
     
     
    To improve the service quality and provide better service experience to our customers, we are delighted to announce that the Online Reservation Service will be available for Mongkok Service Centre from July 4, 2022, details are as follows:
    Mongkok Customer Service Centre online reservation service details
    - For repairing service, please fill in the reservation form through the following website :
    - https://logistics-syn.surveycake.biz/s/aqGlx
    - Please visit Mongkok service centre according to the booking time
    For any enquiry regarding the above services, please call our customer service hotline at (852) 2347-2038 or WhatsApp 852-56269358.
     
    Mongkok Customer Service Centre Information
    Booking website:https://logistics-syn.surveycake.biz/s/aqGlx
    Address: Room 01, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon
    Opening Hours: 10:00AM to 7:00PM (Mon - Fri); 9:00AM to 1:00PM (Sat); Closed on Sundays and Public Holidays
    * Provide pick & drop service only
     
    Tsing Yi Customer Service Centre Information Booking website:https://logistics-syn.surveycake.biz/s/XpG6m Address: Room C, 15/F, Gateway TS, No.8 Cheung Fai Road, Tsing Yi, N.T., Hong Kong (Please use lift L14 & L15 to reach 15/F, registration in the lobby is required) Tel: (852) 2347-2038 Opening Hours: 9:00AM to 6:00PM (Mon - Fri); (Lunch time 1:00PM-2:00PM) Closed on Saturday, Sundays and Public Holidays * Provide Online Reservation Service only
    New Territories
    Flat 15C, Gateway TS, 8 Cheung Fai Road, Tsing Yi, HK
    Monday - Friday 9:00AM~1:00PM, 2:00PM~6:00PM
    Saturday, Sunday & Public Holiday - Closed
    Kowloon
    Room 01, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon
    Monday - Friday 10:00AM ~ 7:00PM
    Saturday 9:00AM~1:00PM
    Sunday & Public Holiday - Closed
    Macau
    Address: EM MACAU.RUA DA TRIBUNA NS305-311. FEI CHOI KONG CHEONG (BLOCOS 1.2.3.4) 1’CAVE H
    Tel.: (+853) 2852 6800
    Business Hours
    10:00am – 1:00pm, 2:00pm – 7:00pm (Mon. – Sat.), except Public Holiday.
    Products of On-site Service includes: Desktop, All-in-one desktop, LCD monitor
    Onsite Customer Service Hotline (Hong Kong)
    For Desktop, All-in-one desktop
    Service Hotline: (852) 3944 2333
    Hotline Service Hours:
    Monday - Friday 9:00AM ~ 1:00PM & 2:00 PM ~ 6:00PM
    Saturday 9:00AM~1:00PM
    Sunday & Public Holiday - Closed
    For LCD Monitor
    Service Hotline:(852) 3549 6951
    Monday - Saturday 9:00AM ~ 1:00PM & 2:00 PM ~ 6:00PM
    Sunday & Public Holiday - Closed
    Onsite Service (Macau)
    For Desktop, AIO Desktop & Monitor
    Service Hotline: (853) 2852 6800
    Hotline Service Hours:
    Monday to Friday: 9:00AM~1:00PM, 2:00PM~6:00PM
    Saturday, Sunday & Public Holiday - Closed
    Acer Individual Packed Accessory Carry-in Service Center
    Address: 
    Unit C6, 5/F., Block C, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Lai Chi Kok, Hong Kong.
     
    Opening hour:
    Monday to Friday: 10:00am – 1:00pm, 2:00pm – 6:00pm
    Saturday : 10:00am – 1:00pm
    Closed on Sunday and public holiday.
    Please do registration first for product exchange: services@winnerconcept.com.hk
     
    WhatsApp contact no.:
    9876 2874

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