Warranty | Acer Official Site | Acer Hong Kong
Support
Enter your Serial Number, SNID or Part Number (P/N). You can also type a question or keywords.
Desktops
Warranty Coverage by Product Series
Three-Year Local On-Site Warranty
- Desktop Computers
- Predator Gaming Desktop Computers
- All-in-One Computers
- Revo Series Computers
General Warranty Details
- Service Type: On-Site Repair Service for all covered desktop series within designated Hong Kong regions.
- Warranty Start Date: The purchase date indicated on a valid invoice.
Important Note on Proof of Purchase
A valid original invoice or receipt is required for warranty service. Please ensure the invoice clearly states the brand, model name, serial number (S/N), purchase date, and bears the official dealer stamp. Keeping your invoice with your warranty documents will ensure smooth service processing.
Exceptions & Limitations
The Warranty Service does not cover, and may be rendered void, under the following conditions:
- Missing Documentation: Failure to provide an original, valid purchase invoice or sales receipt, or if documents are altered/mismatched.
- Altered Serial Numbers: Any product where the serial number label is removed, defaced, altered, or mismatched.
- Accidental Damage & Misuse: Failures caused by accident or misuse, including but not limited to liquid spillages, computer viruses, drops, scratches, screen cracks/leakage, pest infestation, or foreign objects inside the device.
- Normal Wear & Tear: Natural cosmetic deterioration of the outer casing, port wear, or gradual battery capacity degradation due to age and standard usage environments.
- LCD Dead Pixel Policy: LCD panel replacement requests will be accepted within 7 days of purchase only if the screen contains more than 5 bright or dark spots. The final inspection decision rests with Acer technicians.
- Unauthorized Servicing & Modifications: Damage resulting from repairs, upgrades, or expansions performed by non-authorized Acer service providers.
- Non-Original Parts: Issues arising from third-party parts or software modifications not in Acer’s original factory configuration.
- Incomplete Repairs: Defective components sent without the main laptop unit.
- System Locks: Password resets, decryptions, or removals for BIOS, OS, or third-party software.
- Third-Party Items: Accessories, gifts, or extended services offered by resellers (these must be supported directly by the respective reseller).
- Force Majeure: Damage caused by natural disasters (e.g., floods, fires, earthquakes, lightning strikes) or external environmental factors.
Desktop Care & Service Guidelines
- Data Protection & Password Removal: Always back up your personal data prior to bringing in your laptop. Please disable all BIOS/System passwords and remove non-original components (memory cards, USB dongles, optical discs). Acer is not liable for data loss during repair or system restoration.
- Power Safety: Use grounded power outlets and consider a voltage regulator if supply power is unstable. Disconnect power cables during storms or long periods of inactivity.
- Screen & Device Care: Do not clean the LCD screen with chemical solvents. Avoid placing strong magnetic objects near the device, and do not move the laptop while the hard drive is actively reading/writing.
- Battery Charging: Charge batteries in a well-ventilated environment and avoid prolonged overcharging or deep discharges.
Special Notice
- On-Site Service Scope & Regional Boundaries: On-site repair service covers Hong Kong Island, Kowloon Peninsula, and the New Territories (excluding restricted areas). Service to outlying islands is restricted to areas near the ferry piers of Cheung Chau, Lamma Island, Mui Wo, Tung Chung, Ma Wan, and Discovery Bay, and is subject to handling charges. Additional transportation fees apply for non-standard on-site areas.
- Out-of-Warranty Fees: Services rendered outside the terms of this limited warranty are subject to applicable labor and component fees.
- Replaced Parts: Replaced defective components become the property of Acer. Acer reserves the right to replace parts with equivalent or higher-performing components.
- Regional Applicability: These regulations apply exclusively to official Acer products purchased within the Hong Kong Special Administrative Region.
- Disclaimers: Acer is not liable for indirect, special, or consequential damages (including loss of business or profits). In all technical assessments and disputes, the decision of Acer’s service center shall be final.
- Language Clause: In the event of any discrepancies between the English and Chinese versions of these terms, the English version shall prevail.
- Acer reserves the right to amend or terminate warranty terms without prior notice.