筆記型電腦

保養說明

1. A) 預載Windows 10型號 (ES系列、Aspire 1系列、Aspire 3系列及Swift 1系列除外), 兩年本地保養期及一年國際旅行者保養期。
2. B) ES系列、Aspire 1系列、Aspire 3系列及Swift 1系列, 一年本地保養期及一年國際旅行者保養期。
3. C) Aspire 3 系列 (model A315-53-xxxx)、 Aspire 5 系列、 Aspire Nitro 系列、 Spin系列及 Swift 3 系列, 兩年本地保養期及一年國際旅行者保養期。
4. D) Aspire S13 (model S5-371)、 Predator 系列、 Swift 5 系列及 Swift 7 系列, 三年本地保養期及一年國際旅行者保養期。
5. E) Switch Windows 平板電腦系列, 一年本地保養期及一年國際旅行者保養期。
6. F) 預載Chrome OS 型號 (只限零售商型號), 一年本地保養期。
7. 電池保養期：一年。
8. 維修服務方式：自攜送修。
9. 保修起始日：為有效發票之購機日期。

(有效發票是重要的保養服務憑證，為保障您的合法權益，請您在購機時務必向經銷商索取正規發票。發票上應清楚寫明產品的品牌、型號、序號和銷售日期，並蓋有經銷商正式印章。將發票與保養書放在一起，會給您要求維修和諮詢時帶來方便。)

例外條款

下列情況，不屬免費服務範圍：

1. 不能出示有效發貨票，或經塗改，或與產品不符。
2. 電腦部件上所粘貼的條形碼或易碎標簽破損、缺失或與主機不符。
3. 因意外因素或使用不當造成損壞, 包括計算機病毒、操作失誤、進液、劃傷、LCD屏漏液、破裂、搬運、磕碰、不正確插拔、異物掉入、鼠害、蟲害等。
4. 正常的耗損(如：外殼、接插部件的自然消耗，磨損及老化)。
5. 電池是消耗性材料，其可使用時間逐漸縮短為正常現象；電池使用時間長短，也與使用環境、機器工作狀態和使用方式有密切關系。
6. 液晶顯示屏畫面上的光或暗點；若於購買後七日內發現此情況，按以下標準，用戶可要求宏碁更換： 筆記型、平板型電腦、桌上型電腦、All-in-one 電腦及液晶體顯示屏：光點及暗點總數多於五顆； 智慧型手機及 PDA 功能手機：光點及暗點總數多於三顆； 宏碁技術人員調查或研究結果為最終決定。
7. 損壞之零件沒有連同整件產品一起送修。
8. 使用環境不符合產品設計規定。
9. 由非宏碁授權機構、人員安裝、修理、更改、添加或拆卸而造成的故障或損壞。
10. 非宏碁原廠所配置的部件和軟件(標準配置以宏碁系統記錄為準)。
11. 軟件安裝服務、軟件故障排除或清除密碼。
12. 經銷商承諾的服務及附加的配置和贈品，由經銷商負責服務。
13. 因自然災害等不可抗力（如地震、火災、水災、颱風、雷擊等）原因造成的故障或損壞。

電腦使用注意事項

1. 請使用正版軟件及無病毒光盤/軟盤，務必在使用中或維修前及時備份硬盤資料，以免文件丟失，宏碁將不承擔由此及維修中造成的數據丟失、備份與恢復責任。
2. 光盤軟盤等介質在使用中，有可能會出現損壞或數據丟失的情況，建議事先自行做好隨機原配的光盤軟盤的備份工作。
3. 電腦所使用的電源要加裝接地線；若電源電壓不穩定，應安裝穩壓器。若電腦處于關機狀態，建議切斷電源。
4. 請勿用化學溶劑等擦拭液晶顯示屏。
5. 請勿自行拆卸電腦或帶電插拔外部擴展設備，例如USB設備、鼠標、鍵盤等。勿將有磁性之雜物置于電腦旁，以防電腦受到意外損壞。
6. 電池維護：第一次使用或每隔2~3個月，需進行電池維護，可提高使用效能。平時要避免過度充放電。充電過程中，務必保持良好的通風散熱環境。
7. 光驅保護：盡可能避免使用磨損光盤和盜版光盤，以免降低光驅使用壽命。對于吸入式光驅，請切勿使用小光盤或異形光盤，以免無法取出。
8. 電腦保護：硬盤在讀寫操作時，請勿移動電腦，此時硬盤容易受損。電腦存放或移動時切勿受外力擠壓或碰撞，以免造成外殼損傷，LCD屏表面劃 傷、漏液、破裂以及局部顯示亮暗斑等。
9. 其它未盡事項，請參見隨機的用戶手冊、產品使用說明及附錄等。
10. 若電腦有不正常情況發生，請勿繼續使用，並持本保養書及三包憑證和有效發貨票盡快與宏碁服務站、經銷商或宏碁客戶服務中心聯系。
11. 送修前，請先做好數據備份，關閉BIOS密碼及系統密碼，卸除非標準配置部件，如光盤、數據卡等。

特別提示

1. 除以上所列服務條款之外，宏碁不承擔任何及一切明示或隱含的保證，如香港另有適用法律明確規定，宏碁將遵照法律執行。
2. 宏碁不需要就使用宏碁產品或任何宏碁提供的軟件所導致的特別的、附帶的或相應的損失負責任，包括但不限於營業損失、盈利或用途。宏碁只承擔香港適用法律要求必須承擔的責任。
3. 在任何情況下造成的以下損失，宏碁不負任何責任：

(1) 客戶的產品丟失產生的損失。

(2) 數據資料和、程序等無形財產的損壞、丟失而造成的損失。

(3) 第三方向客戶提出賠償要求所造成的損失。

4. 有效之購機發票和保養書是保養服務的重要憑證，請妥善保存，遺失不補。本保養條例僅對在香港特別行政區銷售的Acer產品有效。如有疑問，請向宏碁諮詢。
5. 在保養承諾中提及的部件不應理解為客戶所購買產品配置的描述，產品配置應根據客戶購買的具體機型以及裝箱單為準。
6. 關於產品的損壞分析，宏碁技術人員擁有最終的決定權。
7. 更換新零件後，損壞之零件屬於宏碁所有。
8. 宏碁以其專業知識，保留權利以相同或更高性能之零件更換損毀部份。
9. 用戶需於接到通知的30天內領回產品，否則需繳付儲存費。宏碁可自行處置通知後90天仍未領取之產品。
10. 若宏碁提供之服務不包括在此保養服務內，宏碁有權向用戶收取相關費用及零件費用。
11. 宏碁保留更改及／或終止以上述任何條款及細則的權利，而毋須另行通知。
12. 若有任何爭議，宏碁保留最終決定權。
13. 中文譯本只供參考，如有爭議，將以英文原義為準。

 




國際保養 International Warranty Service (IWS)

國際保養 International Warranty Service (IWS)




國際旅行者保證(ITW)

國際旅行者保證(ITW)

Warranty Terms & Condition

1. A) Models preloaded with Windows 10 (Except ES series、Aspire 1 series、Aspire 3 series and Swift 1 series), 2 year Local Warranty and 1 year International Traveler Warranty.
2. B) ES series、Aspire 1 series、Aspire 3 series and Swift 1 series, 1 year Local Warranty and 1 year International Traveler Warranty.
3. C) Aspire 3 (model A315-53-xxxx), Aspire 5 series, Aspire Nitro series , Spin series and Swift 3 series, 2 year Local Warranty and 1 year International Traveler Warranty.
4. D) Aspire S13 (model S5-371), Predator series, Swift 5 series and Swift 7 series, 3 year Local Warranty and 1 year International Traveler Warranty.
5. E) Switch Windows tablet series, 1 year Local Warranty and 1 year International Traveler Warranty.
   F) Models preloaded Chrome OS (retailer models only), 1 year Local Warranty
6. Battery maintenance period: the first year.
7. Maintenance service method: self-carry-in.
8. Warranty start date: The date of purchase of a valid invoice.

(A valid invoice is an important document required for warranty service. To protect your rights, please ask the dealer for a formal invoice when purchasing the product. The invoice should clearly state the brand, model, serial number and date of sale of the product, and with stamp of the dealer. Keeping the invoice together with the warranty card will give you the convenience when asking for official repairs and consultations.)

Exceptions

The Warranty Service does not cover or be rendered void if:

1. Original and valid purchase invoice(s) or sales receipt(s) (i.e. altered or not in accordance with the product) cannot be provided;
2. Any Acer product that has its serial number being removed, altered, defaced or mismatched with the product;
3. Damage or failure or malfunction of Acer product due to misuse or accident, including but not limited to computer viruses, improper usage, liquid ingress, scratches, LCD screen leakage, rupture, delivery, bumping , foreign matter falling in, rats, pests, etc.;
4. Normal wear and tear (such as the natural consumption of the outer casing, the plugged parts, and aging);
5. The decrease of batteries’ power level as time past is the nature of batteries, and will also be affected by working environment, machine condition, and usage;
6. Acer will accept customer’s request for exchanging LCD panel or monitor within 7 days from the date of purchase, if the LCD panel has more than 5 bright or dark dots on the screen for Notebook, Tablet PC, Desktop, All-in-one and LCD Monitor; or a total of 3 bright or dark dots on the screen for Smart Phone and PDA Phone. Acer’s findings and decision of the bright dots or dark dots will be final;
7. Defective parts has not been sent together with the whole product;
8. Damage caused by operating Acer product outside the permitted or intended uses described by Acer;
9. Damage caused by service (including upgrade and expansions) performed by anyone who is not an authorized representative of Acer or an Acer authorized service provider authorized to perform service;
10. Failure caused by parts or software is not the original Acer configuration (standard configuration is based on Acer records);
11. Removal, decrypt or reset of machine, operating system or any software’s password;
12. Any services, accessories or gifts provided by the reseller are supported and serviced by that reseller;
13. Damage or failure or malfunction of Acer product due to force majeure such as natural disasters (i.e. earthquakes, fires, floods, typhoons, lightning strikes, etc.).or other external causes;

 

Laptop usage guides:

1. Please use genuine software and virus-free external memory devices. Make sure to back up the hard disk data regularly or before maintenance to avoid file loss. Acer will not be responsible for data loss caused by backup, recovery or maintenance;
2. When a media such as a CD is in use, damage or data loss may occur. It is recommended to make a backup of the original source;
3. The power supply used by the computer should be equipped with a grounding wire. If the power supply voltage is unstable, a voltage regulator should be installed. If the computer is off, it is recommended to disconnect the power plug;
4. Do not wipe the LCD screen with a chemical solvent;
5. Do not disassemble the computer or improperly connect/ disconnect external devices, such as USB devices, mice, keyboards, etc. Do not place magnetic objects near the computer to avoid accidental damage;
6. Avoid excessive battery charging and discharging. During the charging process, it is necessary to maintain a good ventilation environment;
7. Optical drive protection: Avoid wearing discs and pirated discs as much as possible to avoid reducing the life of the disc drive. Do not use a small disc or a deformed disc;
8. When the hard disk is reading and writing, do not move the computer. At this time, the hard disk is easily damaged. Do not squeeze or collide with external force when storing or moving the computer to avoid damage to the casing, scratching, cracking, and dark spots on the LCD screen;
9. For other information which is not mentioned here, please refer to the user manual, product instructions and appendix;
10. If the computer has abnormal conditions, please do not continue to use it, and contact the dealer or Acer Customer Service Center as soon as possible with the warranty card and valid invoice;
11. Before sending product to repair, please do data backup, disable the BIOS password and system password, and remove non-bundled components, such as CD-ROM, data card, etc.;

 

Special Notice:

 

1. Except for the limited warranties set forth herein, Acer disclaims all other warranties, expressed or implied or statutory. Acer will comply with the law if it is expressly provided by applicable laws in Hong Kong;
2. Acer is not responsible for any special, incidental, or consequential damages resulting from the use of Acer product or any Acer-supplied software, including but not limited to business loss, profit, or use. Acer only assumes the responsibility of the applicable laws of Hong Kong;
3. Acer does not assume any responsibility for any of the following losses caused by:

(1) Loss caused by the loss of the customer's product;

4. Valid purchase invoices and maintenance books are important documents for maintenance services. Please keep them in a safe place. This Maintenance Regulation is only valid for Acer product sold in the Hong Kong Special Administrative Region. If you have any questions, please contact Acer;
5. The parts mentioned in the maintenance commitment should not be construed as a description of the product configuration purchased by the customer. The product configuration should be based on the specific model purchased by the customer and the packing list;
6. For any defect and diagnosis, Acer’s technician decision will be final;
7. Any defective part which has been replaced shall become Acer’s property;
8. Acer reserves all rights to replace the defective part with equivalent or higher performed part based on its expertise;
9. Customer should collect the repaired item within 30 days upon receiving notification from Acer via phone/email/post/fax. A monthly storage fee will be charged to Customer for non-collection beyond the 30 days. Acer has the right to process the uncollected repaired item in whatever way after 90 days from notification;
10. All services rendered by Acer to Customer which are not covered by this Limited Warranty will entitle Acer to charge the Customer for all relevant fees or parts fees;
11. Acer reserves the right to change and/or terminate any of the above terms and conditions without prior notice;
12. In case of any disputes, the decision of Acer shall be final.
13. This Limited Warranty is comprised of an English and a Chinese version, and if any discrepancy should arise between the two versions, the English version shall prevail.

 

International Travelers Warranty (ITW)

International Travelers Warranty (ITW)