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Contact Acer

To find solutions to common issues, please visit our free self-help support services like FAQ, Acer Community and the Acer America YouTube Channel.

Self Help Resources

Acer Answers

Acer Answers

Search our knowledgebase to find answers to frequently asked questions about Acer products.

Acer Community

Acer Community

Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.

Acer America YouTube Channel

Acer America YouTube Channel

Visit our YouTube channel to see the latest support videos for our most popular products.

Repair My Acer

Repair My Acer

Request to have your Acer product repaired.

Repair Case Status

Repair Case Status

Check the status of a current repair order.


Understand Your Warranty

If you would still like to contact a customer support representative, please make sure you have the following information:

Serial Number or SNID

Look for a white sticker on your product similar to the example below.


Having trouble finding the label? Use the links below:

How do I find my Serial Number or SNID?

Auto detect my device information
(Windows Download)

Acer Warranty Status

Your Acer warranty provides you with access to phone and chat support. It also allows you to get your Acer product repaired. Once you have your Serial Number or SNID you can check the status of your warranty.


Contact Technical Support

Now that you have your serial number or SNID and your warranty status, pick an option below:

In-Warranty Support

Get help with your Acer product at any time day or night. Acer phone and chat technicians can assist with product setup, technical troubleshooting and general questions you may have about your Acer product.

Phone: 1-866-695-2237
Available 24/7 - US and Canada
Español Disponible

Live Chat: (Available 5AM-2AM CST - US and Canada): Click to Chat

Out-of-Warranty Support

Acer is dedicated to helping customers get the most from their products, even after their warranty period has expired. This Acer Support web site, along with Acer Community and the Acer Support YouTube channel, all offer great support options for all Acer products.

If you prefer working with a live agent, the AnswersBy service may be right for you. AnswersBy is a third party company that employs highly trained support professionals who can assist with any PC related needs. AnswersBy offers service plans you can purchase to get help from live agents 24/7.

Visit the AnswersBy web site for for additional information on support plans and pricing.