Contact Gateway | Acer
Contact Gateway
To find solutions to common issues, please visit our free self-help support services like FAQs, Acer Community and the Acer Support YouTube Channel.
Self Help Resources
Search our knowledgebase to find answers to frequently asked questions about Gateway products.
Acer Community is the place for answers, advice, and discussion with other Gateway product owners and enthusiasts.
Visit our YouTube channel to see the latest support videos for our most popular products.
Understand Your Warranty
If you would still like to contact a customer support representative, please make sure you have the following information:
Serial Number or SNID
Look for a white sticker on your product similar to the example below.
Having trouble finding the label? Use the links below:
Auto detect my device information (Windows Download)
Gateway Warranty Status
Your Gateway warranty provides you with access to phone and chat support. It also allows you to get your Gateway product repaired. Once you have your Serial Number or SNID you can check the status of your warranty.
Contact Technical Support
Now that you have your serial number or SNID and your warranty status, pick an option below:
In-Warranty Support
Get help with your Acer product at any time day or night. Acer phone and chat technicians can assist with product setup, technical troubleshooting and general questions you may have about your Acer product.
***NEW*** Take advantage of the convenience of texting us for support!
SMS: 1-877-220-2321
Available 5AM-2AM CST
Live Chat: (Available 5AM-2AM CST - US and Canada): Click to Chat
Phone: 1-866-695-2237
Available 24/7 - US and Canada
Out-of-Warranty Support
Acer is dedicated to helping customers get the most from their products, even after their warranty period has expired. This Acer Support web site, along with Acer Community and the Acer Support YouTube channel, all offer great support options for all Acer products.
If you prefer working with a live agent, the AnswersBy service may be right for you. AnswersBy is a third party company that employs highly trained support professionals who can assist with any PC related needs. AnswersBy offers service plans you can purchase to get help from live agents 24/7.
Visit the AnswersBy web site for for additional information on support plans and pricing.