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This document is intended to explain Acer’s service policies and services in Singapore.
If you need further clarifications, we can be contacted by the following ways:
Acer Service Centre
The Acer Service Centre will provide services and support for products sold by Acer in Singapore to customers who wish to be serviced directly by Acer.
The 1st level of service and support includes:
The 2nd level of service and support includes:
All products to be serviced are carried in our Acer Service Centre located at :
Acer Computer (Singapore) Pte Ltd
29, International Business Park
#01-07, Acer Building, Tower A
Service Centre (Side Entrance)
Singapore 609923Business hours:
- Monday to Friday, 8:45am to 5:15pm
Extended Hours:
- Wednesday, 5:15pm till 7:45pm
- Saturday, 9:00am to 12:00pm
(Closed on Sundays and Public Holidays)
Standard Warranty Terms And Conditions | |||||||||||||||||||||||||||||||||||||
1. | Acer Computer (Singapore) Pte Ltd (Acer) hereby warrants that the hardware product you have purchased (Product) is free from defects in materials or workmanship under normal use during the warranty period applicable to the Product as defined in the Limited Product Warranty Chart. Please note that battery warranty is 1 year. | ||||||||||||||||||||||||||||||||||||
2. | The Warranty period commences on the date of purchase. | ||||||||||||||||||||||||||||||||||||
3. | The sales receipt or your purchase invoice showing the date of purchase of the Product, showing the serial number and date of purchase of the Product, is the proof of the date of purchase. Customers may be asked to furnish proof of ownership and date of purchase by showing the sales receipt/purchase invoice. This warranty extends only to the original purchaser, and is non-transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the original purchaser. | ||||||||||||||||||||||||||||||||||||
4. | Within the warranty period, Acer will, at no additional charge; perform repair or replacement of defects in workmanship or parts covered by this warranty. | ||||||||||||||||||||||||||||||||||||
5. | All exchanged parts and products replaced under warranty service will become the property of Acer. Acer reserves the right to replace defective parts with any serviceable used parts or reconditioned parts at Acer's option. | ||||||||||||||||||||||||||||||||||||
6. | This warranty shall be rendered null and void if : | ||||||||||||||||||||||||||||||||||||
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7. | The warranty does not cover : - | ||||||||||||||||||||||||||||||||||||
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8. | Acer however warrants the media (e.g. diskette, tapes, etc) upon which this software is delivered to be free from defects in material and workmanship for a period of up to sixty days after the date of purchase by end-user. | ||||||||||||||||||||||||||||||||||||
9. | This warranty applies within Singapore only. | ||||||||||||||||||||||||||||||||||||
10. | On-site warranty service, if applicable, applies only in Singapore and to locations which must be accessible by road transport. | ||||||||||||||||||||||||||||||||||||
11. | Warranty support will be provided only during normal office hours. | ||||||||||||||||||||||||||||||||||||
12. | For the period in which the on-site warranty service is applicable, Acer reserves the right to courier the replacement module to the customer, should it from preliminary investigations determined that the failure in the product is due to externally connected modules such as the keyboard or mouse. | ||||||||||||||||||||||||||||||||||||
13. | Repaired /replaced PCs or part thereof will be warranted for the balance of the original warranty period or ninety (90) days from the date of repair/replacement whichever is longer. | ||||||||||||||||||||||||||||||||||||
14. | Except as set forth above, there are no other expressed or implied warranties. | ||||||||||||||||||||||||||||||||||||
15. | This warranty is only valid in relation to Products installed and used in the country of purchase and shall not extend to any Products not supplied by Acers authorized distributors and retailers. | ||||||||||||||||||||||||||||||||||||
16. | The purchaser of the Product (Customer) acknowledges that the Customer is informed and is aware of his/her rights and liabilities under the relevant laws governing the purchase and use of the Product. Subject as expressly provided in clause 1, all warranties, conditions or other terms implied by statute or common law, including but not limited to implied warranties of merchantability and fitness for purpose, are excluded to the fullest extent permitted by law. | ||||||||||||||||||||||||||||||||||||
17. | Acer and/or their holding, subsidiaries, affiliates, authorized distributors and retailers and authorized service providers shall not be liable to the Customer for any special, incidental, indirect or consequential loss or damages whatsoever (including without limitation, damages for loss of revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss), costs, expenses or other claims for compensation howsoever arising (whether in contract, tort or otherwise) from the use of the Product. | ||||||||||||||||||||||||||||||||||||
18. | Acer’s obligation under Clause 1 is limited to the repair and replacement of any defective materials. | ||||||||||||||||||||||||||||||||||||
19. | Warranty claim on third party peripherals with manufacturer's warranty shall be made directly to the respective manufactures instead of Acer. | ||||||||||||||||||||||||||||||||||||
20. | If any provisions of this warranty are judged to be illegal or unenforceable, the continuation in full force and effect of the remaining provisions will not be prejudiced. | ||||||||||||||||||||||||||||||||||||
Customer may purchase extended warranty up to 3 years. The extended warranty coverage is per the above Standard Warranty Terms & Conditions with the following additional terms: | |||||||||||||||||||||||||||||||||||||
For Extended Warranty | |||||||||||||||||||||||||||||||||||||
21. | Where an extended warranty is purchased while the initial warranty accompanying the product (the 1st warranty) is in force, Acer warrants the product to be free from defects in materials and workmanship for an additional period of time, such that the total period of the 1st warranty and the extended warranty shall be 3 years. | ||||||||||||||||||||||||||||||||||||
22. | The extended warranty does not apply to expendable parts of the product, such as battery, or to the parts of the product that are exposed to wear & tear in the normal course of product usage. Please note that battery warranty is 1 year. | ||||||||||||||||||||||||||||||||||||
23. | The external housing and cosmetic parts shall be accepted as they are received, and shall be deemed to be free from defects at the time of purchase and, therefore, shall not be covered under extended warranty. | ||||||||||||||||||||||||||||||||||||
24. | Within the extended warranty period, the exchange limit for LCD screen with non-conforming pixels must be more than 4 dots. | ||||||||||||||||||||||||||||||||||||
25. | Any service, repair or replacement, not within the abovementioned coverage shall be subject to payments at Acer's prevailing rates and upon its prevailing terms. |
LIMITED PRODUCT WARRANTY CHART
Product |
Onsite (Months) |
Labour (Months) |
Parts (Months) |
ITW (Months) |
Acer brand accessories Limited warranty (excludes wear & tear and damage caused by mishandling) |
Na |
12 |
12 |
Na |
All-in-one |
12 |
12 |
12 |
Na |
Commercial PC with Display Monitor |
36 |
36 |
36 |
Na |
Display Monitor (standalone) |
36 |
36 |
36 |
Na |
Multimedia PC with Display Monitor |
12 |
12 |
12 |
Na |
Notebook ^Subject to International Traveller's Warranty T&Cs |
Na |
12 |
12 |
12^ |
Projector* * Lamp hours is 12 months or 1000 hrs whichever comes first |
Na |
36 |
36 |
Na |
Server |
36 |
36 |
36 |
Na |
Smart Handheld |
Na |
12 |
12 |
Na |
Tablet |
Na |
12 |
12 |
Na |
Acer Brand Accessories Limited Warranty
This limited warranty covers only manufacturing defects and does not cover any damage caused by misuse, personal negligence, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example) and defects that have only insignificant effects on the value or serviceability or functionality of the product.
The Service Centre will determine whether or not the defect is covered by Acer’s warranty. If the warranty applies, the product will be repaired or replaced. If the product is to be replaced and the product is no longer available, Acer will substitute a comparable product that meets the function. The warranty provided herein is limited to the value of the Product.
Below lists some examples of defects that are wear and tear or caused by misuse:
Add-Ons / Modules / Accessories
Acer Service Centre currently do provide add-ons, modules and accessories for sale to our customers. Due to the long list of parts available, it would not be possible to provide the list here. However, you may request for a quotation from Acer Service Centre by sending us an email or contact us at 6895 6297
Upgrades
A full range of upgrades is available from Acer Service Centre. We would be able to advise you on the upgrades in view of price/performance and also the cost effectiveness of upgrades.