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Contact Acer

To find solutions to common issues, please visit our free self-help support services.

Self Help Resources

Acer Answers

Acer Answers

Search our knowledgebase to find answers to frequently asked questions about Acer products.

Acer Community

Acer Community

Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.

Acer YouTube Channel

Acer YouTube Channel

Visit our YouTube channel to see the latest support videos for our most popular products.

Fix My Acer

Fix My Acer

Request to have your Acer product repaired.

Case Status

Case Status

Check the status of a current repair order.


Technical Support

Here the technical support information


Service and Support

Here the service and support information


Information

Here the information


Contacting Service and Support

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

  • your Acer product SNID number or the Serial number (how to find these numbers)
  • If possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

  • The Case ID that was given to you

Our opening hours are Monday - Friday; 9.00am - 6.00pm (Bank Holidays we are closed)

BROWSE OUR ONLINE SUPPORT

Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.

ASK A QUESTION

Send your question directly to us via our Online Email formular.

ONLINE SELF-SERVICE

Go straight to our self-service section to:

VIDEO GUIDES

Get visual help from our extensive online library of How-To Videos

ACER USER COMMUNITY

Take a look in the Acer Support Communities to get help from fellow Acer users


LIVE CHAT

Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.

Telephone Support

If you have a technical request and want to talk to us directly, please call one of the following numbers:

If calling from UK: 0871 760 1000*
If calling from Southern Ireland: 0818 202 210
For assistance with a SERVER product please call: 0871 760 1006*

Calls may be recorded for training purposes
*Calls cost 10p per minute from BT landlines. Calls from mobiles and other networks may cost more. Please consult your provider.

PREMIUM TECHNICAL SUPPORT

If the warranty period on your Acer product has expired, for any Software Support* and assistance please call our Acer Premium Technical Support team on:

out of warranty only 0800 107 1109

*Acer Premium Technical Support provides free remote diagnosis for all your software issues and lets you know the plan to fix it (the repair as such is not free and charges will apply).

Software support includes Virus Removal, PC tune up, Networking & Internet setup, Peripheral setup (Printers, Smartphone or Tablet), Software Installations (Microsoft Office, Anti-Virus products or any productivity applications), Email configuration and many more.

WARRANTY EXTENSION

Acer Advantage is a Warranty Extension Program that can be purchased with Acer products such as Notebooks, PCs, LCD Monitors, Projectors, Servers, Storage Units and PDA/GPS. It grants you a PRIORITY REPAIR SERVICE.

Other Information

Please note that all Acer products purchased from PC World, Dixons or Curry's are supported via the store from which the product was purchased.

UK Repair Centre

Infoteam International Services Ltd
Unit 1
Epic Park
Halesfield 6
Telford
TF7 4BF

MALTA Authorised Service Centres

Klikk Computer Store
B´kara By Pass B´kara (near Mater Dei Hospital)
SCAN Computer Store Sales & Servicing
Aldo Moro Road
Marsa, Malta

ISLE OF MAN Authorised Service Centres

Waltons Digital World
The Milesone Peel Road Isle of Man IM1 5ED