Last Update: June 2020
CATEGORIES OF PERSONAL INFORMATION THAT ACER COLLECTS AND HOW ACER USES THAT INFORMATION
ACER DOES NOT COLLECT YOUR PERSONAL INFORMATION FOR SALE TO ANY THIRD PARTY.
Categories of Personal Information Collected
- Street Address;
- City, State and Zip Code;
- Language preference;
- Email address;
- Communication preferences (i.e. how do you want Acer to contact you?);
- Telephone number(s);
- IP Address;
- Serial number;
- Order number;
- Contact preference (or similar indications of preference); and
- Summaries of your interactions with Acer (e.g., phone conversations with Acer Technical Support) when you purchase an Acer product or seek technical support.
Payment Card Information
Acer does not directly collect payment card information from you. When you make a purchase from Acer, a third party payment processor directly collects your payment information. If approved, Acer receives a digital “token” that includes the first six and last four digits of the payment card number, along with an authorization ID and transaction ID.
Purposes for Collecting Personal Information
Depending on the circumstances, whenever you provide Acer with your PI, Acer may use it for any or all of the following:1
- confirm that your address is correct;
- To provide confirmation of your order and delivery of your order;
- To deliver your order to you;
- To provide you support in case of problems with your order;
- To enable you to return products;
- To process your payment and credit card information;
- To issue you a refund;
- To detect and/or prevent fraud;
- To contact you (e.g., send you customer surveys) about our products and your customer experience;
- To provide you accurate, up-to-date information about your product, including warranty information, service bulletins and recalls;
- To send you marketing information about other Acer products;
- To provide service and support;
- To offer you extended service plans and other offers regarding the service of your product; and
- To make your browsing, shopping or service experience satisfying, informative and safe.
- To complete your sale, including delivery;
- To If You Don’t Complete Transaction in Acer Store. If you enter your name, address, telephone number and email address to checkout at the Acer Store, but don’t complete the transaction, we may collect some or all of that information and use it to contact you to see whether you are still interested in the product and whether we can further assist you.
Sources of Personal Information
Acer collects personal information directly from you. When you make a purchase at the online Acer Store, you do not submit your payment card data directly to Acer, but rather to a secure third-party online payment processing partner with expertise in payment processing and data security. If approved, Acer receives a digital “token” that tells Acer that the purchase amount is authorized. As part of the tokenization process, Acer receives an authorization ID, a transaction ID, and the first six and last four digits of the payment card. Acer never receives the full payment card number, the security code or the expiration date. The entire transaction is performed via a secure and encrypted method.
Categories of Third-Parties With Whom Acer Shares Personal Information
Acer may share your personal information with the following:
- Third-party technical service providers;
- Third-party payment card processors; and
- Third-party fraud detection and prevention services.
YOUR CONSUMER RIGHTS AS TO PERSONAL INFORMATION COLLECTED BY ACER
Right to Know About Personal Information Collected, Used, Disclosed or Sold. Upon Acer’s receipt of a verifiable request (see directions below), you have the right to request that Acer disclose the following upon Acer’s receipt of a verifiable request:
- The specific pieces of personal information Acer has collected about you;
- The categories of personal information that Acer has collected about you;
- The categories of sources from which Acer has collected personal information about you;
- Acer’s business or commercial purpose for collecting or selling personal information; and
- The categories of third parties with whom Acer shares personal information.
Acer shall take steps to disclose and deliver your personal information to you, free of charge, either by mail or in an electronic format. If delivered electronically, the information shall be in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit this information to another entity without hindrance. Acer is not required to provide your personal information to you more than twice in a 12-month period.
Right to Deletion of Personal Information Collected, Used, Disclosed or Sold. Upon Acer’s receipt of a verifiable request (see directions below), you have the right to request that Acer delete any personal information. There are a number of exceptions to this requirement. Acer may retain any your personal information if retention is necessary to: (1) complete the transaction for which the personal information was collected; (2) provide a good or service requested by the consumer or reasonably anticipated by the business relationship; (3) perform under a contract with the consumer; (4) detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity (or prosecute those responsible); (5) debug to identify and repair errors; (6) comply with the California Electronic Communications Privacy Act; (7) use internally in ways aligned with the expectations of the consumer based on the consumer’s relationship with the business; (8) comply or fulfill a legal obligation; or (9) in a lawful manner that is compatible with the context in which the consumer who provided the information.
Right to Opt Out of Sale of Personal Information. ACER DOES NOT SELL YOUR PERSONAL INFORMATION. Nevertheless, you should know your rights under California law. You have the right, at any time, to direct a business that does sell your personal information to third parties to stop the sale of that information.
Right Not to Be Discriminated Against for Exercising Your Rights. California law prohibits a business from discriminating against you for exercising any of your rights under the California Consumer Privacy Act, including the rights above. The law provides a number of examples of what a business cannot do to you for exercising your rights:
- Denying good or services;
- Charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties;
- Providing a different level or quality of goods or services; or
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
These are just examples and other adverse actions taken against you for exercising your rights may be prohibited.
SUBMITTING A REQUEST
Before Acer can honor your request to delete or know your personal information, Acer must be able to verify that you are the person making the request. Therefore, we will need to get some information from you before we can process your request.
Two Ways to Submit a Verifiable Request. Acer gives you two ways to provide this information and make a verifiable request.
- Online Form. You may provide this information through an online form.
- Toll Free Number. You can also call (866) 301-9774 and follow the prompts to leave the required information.
Confirmation. Once Acer receives your information, we will send you a confirmation. That confirmation will provide you with information about how Acer will process your request and may ask you for additional information that you need to provide or actions that you will need to take. If you are (i) requesting to know specific pieces information, or (ii) requesting that we delete your personal information, you will need to provide Acer with a signed declaration, under penalty of perjury, that you are actually the person whose personal information is the subject of the request. Additionally, if you are requesting that Acer delete your personal information, then CA law requires that you separately (from your original submission) confirm that you want your personal information deleted before Acer deletes that information.
Requests Through Authorized Agents. You may make a request to know or a request to delete through an authorized agent. In order to make such a request, the agent must submit proof of your written permission to serve as your authorized agent and provide satisfactory verification of their own identity. This does not apply when you have provided the authorized agent with a power of attorney pursuant to Probate Code sections 4000 to 4465.
1 This list is intended to inform you how Acer may use your personal information. It is not a commitment to use your personal information in each of these ways.
2 Acer does not collect your personal payment card information directly. As noted above, a third-party payment processor collects that information directly, but it does provide Acer with a “token” that includes the first six and last four digits of the payment card number, along with an authorization ID and transaction ID.