Business Support | Acer Israel

Service & Warranty

We offer our proprietary business support service, including tailored warranty packages, white-glove setup, and ongoing technical assistance to keep organizations running smoothly.

Acer Service & Warranty solutions are designed to keep your business running smoothly. Benefit from expert technical support, an extensive service network, and flexible Acer Care Plus packages that extend coverage and provide added protection for your device.

Choose the ideal Acer Care Plus Package for your business. Acer Service offers a wide range of solutions, including time extension, equipment protection designed to meet your needs.

Standard Business Pack1

On Site repair
Battery replacement [defect]
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Terms and Conditions

Deluxe Business Pack1,2

On Site repair
Battery replacement [defect]
Equipment Protection1
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Terms and Conditions

Premium Business Pack1,2

Warranty time extension 2 years on site or 4 years, carry-in
Equipment Protection1
Priority repair
Quality repair service
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Terms and Conditions

Optimize Business Pack

Warranty time extension 3 years on site or 4 years carry-in
Guarateed reimbursement up to 55%
Reduce cost of upgrades
ECO friendly solution
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Terms and Conditions

READY TO EXTEND YOUR WARRANTY? CLICK HERE TO PURCHASE CARE PLUS

International Travelers Warranty

We offer global support across 28 countries, with multilingual assistance. The International Travelers Warranty1 applies to Acer-branded laptops and tablets and offers support at our service facilities around the world.

White gloves

Available through our certified service network, it provides tailored support to meet specific business needs by including device enrolment, software installation, hardware upgrade, asset tagging, deployment and logistics management, service upgrade, out-of-warranty repairs, wipe and restore3, and data backup3 if data is technically accessible

Reliability Promise4 100% GRANTED REFUND

If an eligible Acer device develops a fault and is repaired under warranty within the first year, your customers are entitled to claim the full price paid. They must simply register the new device within 30 days of purchase date. With Acer Reliability Promise the investment is protected and you can enhance customers loyalty.

Purchase

a qualifying Acer product. Click here to view the range.

Register

your purchase here within 30 calendar days of purchase. The date of purchase on your invoice or receipt counts as day 1.

Proceed

with your claim, filling out the online form.

Reliability Promise FAQ

Most frequent questions and answers

I HAVE BOUGHT A PRODUCT THAT ISN’T ON THE LIST OF QUALIFYING PRODUCTS, CAN I STILL PARTICIPATE?

No, only qualifying products listed on the site are eligible for this promotion

I HAVE MISSED THE WINDOW TO REGISTER MY PRODUCT; CAN I DO THIS AFTER 30 DAYS FROM MY INVOICE DATE?

No, you must register within the first 30 days from the date on your invoice. Please remember the date on your invoice is day 1

HOW MANY PRODUCTS CAN I REGISTER IN A YEAR?

You may participate in this promotion up to 20 times provided you have purchased a qualifying product for each registration you make

MY ACER PRODUCT HAS DEVELOPED A TECHNICAL FAULT, WHAT DO I DO?

Visit the online Acer helpdesk to report the fault and arrange a repair. In order to qualify for this promotion, the repair must be completed by Acer or an Acer Authorised Service Provider

MY QUALIFYING ACER PRODUCT HAS BEEN REPAIRED UNDER WARRANTY, HOW LONG DO I HAVE TO COMPLETE MY CLAIM?

You must register your claim within 30 days of the date on your repair receipt provided by Acer or an Acer Authorised Service Provider

ONCE MY CLAIM HAS BEEN APPROVED, HOW QUICKLY WILL I RECEIVE MY REFUND?

If your claim is successful, you will receive your refund by bank transfer within 75 days of your claim being validated

HOW CAN I SUBMIT MY PROOF OF PURCHASE RECEIPT/INVOICE?

Please upload a copy of your invoice/receipt during the registration. If you are unable to do so, please email a copy of your invoice/receipt, along with your claim number, to help.promise.uk@acer.com from your computer or smartphone
Utilities

 

 

 

1 Offers subject to Acer’s terms and conditions. 

2 Deluxe business pack and Premium Business pack available for B2B only. Subject to fixed repair fees

3 Availability of this service varies by country and is primarily offered through our internal repair centres.

4 Terms and Conditions apply.Read here.