EPEAT | Acer Canada

 

EPEAT (Electronic Product Environmental Assessment Tool) is an environmental performance assessment tool which began in 2003 with a stakeholder process convened by the U.S. Environmental Protection Agency and has grown to become the leading global ecolabel for the IT sector. The EPEAT program provides independent verification of manufacturers’ claims and the EPEAT online registry lists sustainable products from a broader range of manufacturers than any comparable ecolabel.

 

Manufacturers register products in EPEAT based on the devices’ ability to meet certain required and optional criteria that address the full product lifecycle, from design and production to energy use and recycling. Bronze-registered products meet all of the required criteria in their category. Silver-registered products meet all of the required criteria and at least 50% of the available optional points, while Gold-registered products meet all of the required criteria and at least 75% of the available optional points.

 

The standard criteria address the full product lifecycle, from design and production to energy use and recycling, and were developed through a balanced voluntary consensus process involving multiple stakeholders, including sustainability advocates, manufacturer representatives, purchasing professionals, academics, recycling providers, and policy representatives.

 

Acer offers many EPEAT-registered products, which can be found by searching the EPEAT registry. In addition, Acer offers the following products and services for its EPEAT-registered products:

(A) Identification of materials and components requiring selective treatment (4.3.1.1.) Acer makes available to reuse and recycling facilities information on how to identify the presence and location of all materials and components that require selective treatment. To obtain this information, please contact Acer at RG.Acer@acer.com.

 

(B) Product Recycling Program (4.6.1.1.)

Acer offers a product recycling program to ensure that once a product reaches the end of its useful life that it is recycled responsibly. For more information on how to recycle your end-of-life product, please visit Acer’s Recycling Website.

 

(C) Rechargeable Battery Recycling Program (4.6.2.1.)

Acer offers a removable rechargeable battery recycling program to ensure that once your battery reaches the end of its useful life that it is recycled responsibly. For more information on how to recycle your end-of-life rechargeable battery, please visit Acer’s Recycling Website.

 

(D) Service Support (4.4.1.1.)

Acer offers to customers of all EPEAT-registered products, product repair and replacement services for at least 3 years from the date of sale. These services can be obtained through “Repair my Acer”. For Premier Customers, please contact your Premier Support Team for assistance.

 

(E) Publicly available service information (4.4.2.2.)

Acer makes available to the public for all silver and higher EPEAT-registered products, service and repair information. The information is provided in our Lifecycle Extension Guide and is available at the Acer Support site under Drivers & Manuals.

 

(F) Spare Parts (4.4.2.3.)

Acer offers customers of all EPEAT-registered products the option to purchase certain compatible spare parts (same specifications or higher specification parts) within 3 years after discontinuation of the product for use in the repair of that product. Examples of parts offered include:

 

   a. Tablet: power supply or power cord

   b. Chromebook: power supply or power cord

   c. Laptop: mass storage device (in some models), memory, power supply, or power cord

   d. Desktop: mass storage device, memory, keyboard or power cord

   e. Monitor: VGA cable, power supply or power cord

 

The spare parts listed above can be obtained by contacting Acer at the phone number provided on the Contact Acer Support page. For Premier Customers, please contact your Premier Support Team for assistance. Spare parts may only be offered as part of a replacement service offered by Acer or its authorized repair service providers.

 

(G) Battery Replacement Information (4.4.2.4.)

EPEAT-registered products may contain batteries that are replaceable once they reach the end of their useful life.

 

For products that ship with accessories such as remote controls, keyboards, mice, etc., containing alkaline batteries (AA, AAA, etc.), please refer to your product user guide for instructions on how to replace those batteries. Alkaline replacement batteries are available off-the-shelf at any retail store that carries standard alkaline batteries. Please dispose of spent batteries in accordance with your local waste disposal laws.

 

For main product rechargeable batteries, such as those powering notebook PCs, tablets, etc., battery replacement services can be obtained through “Repair my Acer”. For Premier Customers, please contact your Premier Support Team for assistance.

 

(H) Product Upgradeability & Repairability (4.4.2.5.)

For products that claim 4.4.2.5., Acer makes available a minimum number of product upgrade or repair features available after purchase of the product. The hardware features that are upgradeable or replaceable without soldering or de-soldering and using only commonly available tools are listed in the table below.

 

Available hardware features may only be offered as part of an upgrade, repair, or replacement service offered by Acer or its authorized repair service providers. These services can be obtained through “Repair my Acer”. For Premier Customers, please contact your Premier Support Team for assistance.

 

For a description of the replacement, repair or upgrade method for your product, including a list of required tools, please contact acer at RG.Acer@acer.com. Damages caused by servicing of products not authorized by Acer or use of modified or non-Acer authorized parts or components is not covered by Acer Limited Warranty Agreement.