Contact Acer

Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.

To find solutions to common issues, please visit our free self-help support services.

Self Help Resources

Search our knowledgebase to find answers to frequently asked questions about Acer products.
 
Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.
 
Visit our YouTube channel to see the latest support videos for our most popular products.
 
Request to have your Acer product repaired.
 
Check the status of a current repair order.
 

Contacting Service and Support

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :
 
  • your Acer product SNID number or the Serial number (how to find these numbers)
  • If possible, you have the unit you are contacting us about with you
If you are contacting us about a unit that is already under repair then you may also provide us with:
  • The Case ID that was given to you

Our opening hours are Monday - Friday; 9.00am - 6.00pm (Bank Holidays we are closed)

Send your question directly to us via our Online Email formular.
 
ONLINE SELF-SERVICE
Go straight to our self-service section to:
Get visual help from our extensive online library of How-To Videos
 
Take a look in the Acer Support Communities to get help from fellow Acer users
 
Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.

Telephone Support

Please be aware that due to unforeseen circumstances and for a temporary period of time our opening hours are limited and wait times may be extended, therefore to minimise your inconvenience please utilise our online tools that may be able to help with you enquiry / issue

Thank you for your understanding during this time.
 
If you have a technical request and want to talk to us directly, please call one of the following numbers:
 
If calling from UK:                                                       0371 760 1000
If calling from Republic of Ireland:                                01 437 8367
For assistance with a SERVER product please call:         0371 760 1006
Spare Part Sales Enquires Only*:                                  0330 058 1711
[*Please note – Non-spare part sales enquiries cannot be handled via this number]
 
Calls may be recorded for training purposes

Acer Store

For questions regarding your purchase in the Acer Store please contact:
 

Other Information

Please note that for Acer Notebook & Tower Desktop products purchased from Curry's are supported via the store from which the product was purchased.
 
For all other Acer products please contact us directly.
 
UK Repair Centre
 
Equinox Maintenance Limited
10 Shannon Way
Tewkesbury Business Park
Tewkesbury
Gloucestershire
GL20 8ND