Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.
To find solutions to common issues, please visit our free self-help support services.
Self Help Resources
Search our knowledgebase to find answers to frequently asked questions about Acer products.
Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.
Visit our YouTube channel to see the latest support videos for our most popular products.
CONTACTING SERVICE AND SUPPORT
To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us:
- your Acer product SNID number or the Serial number (how to find these numbers)
- if possible, you have the unit you are contacting us about with you
If you are contacting us about a unit that is already under repair then you may also provide us with:
- The Case ID that was given to you
Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.
Send your question directly to us via our Online Email formular.
Take a look in the Acer Support Communities to get help from fellow Acer users.
Get visual help from our extensive online library of How-To Videos.
If you have a technical request and want to talk to us directly, please call one of the following numbers:
If calling from within UAE: 800 4711
If calling from outside UAE: 00971 4 8056400
If calling from within KSA: 800 897 1456
Our opening hours are:
8:30AM to 5:00PM (Monday to Friday) for UAE and other countries (UAE local time)
7:30AM to 4:00PM (Monday to Friday) for KSA (KSA local time)
Note: We are closed during Bank Holidays