Contact Acer
Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.
To find solutions to common issues, please visit our free self-help support services.
Self Help Resources
Search our knowledgebase to find answers to frequently asked questions about Acer products.
Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.
Visit our YouTube channel to see the latest support videos for our most popular products.
CONTACTING SERVICE AND SUPPORT
To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us:
- your Acer product SNID number or the Serial number (how to find these numbers)
- if possible, you have the unit you are contacting us about with you
If you are contacting us about a unit that is already under repair then you may also provide us with:
- The Case ID that was given to you
Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.
Send your question directly to us via our Online Email formular.
Take a look in the Acer Support Communities to get help from fellow Acer users.
Get visual help from our extensive online library of How-To Videos.
TELEPHONE SUPPORT
If you have a technical request and want to talk to us directly, please call one of the following numbers:
If calling from within UAE: 800 4711
If calling from outside UAE: 00971 4 8056400
If calling from within KSA: 800 897 1456
Our opening hours are:
8:30AM to 5:00PM (Monday to Friday) for UAE and other countries (UAE local time)
7:30AM to 4:00PM (Monday to Friday) for KSA (KSA local time)
Note: We are closed during Bank Holidays
Acer Middle East and Africa - Authorised Service Partners (ASP)
Please contact the service partners listed below (Excluding SADC countries of Africa) for claiming warranty service for your Acer product; Out of Warranty service also available. Kindly provide the original receipt (Purchase Proof) when visiting the service center for warranty verification.
Algeria
ABM (Algerian Business Multimedia)
Postal Address: Zone d’activité El Boustene coopérative N° 146 section 02 Rahmania Alger
City: Algiers
Telephone: 00213-770-119297
Email: lynda.belmahdi@abm.dz
Website: www.abm.dz
Bahrain
JKR Computers
Postal Address: JKR Computers, Block 334, Road 3419, BLDG 666, Mahooz Ave, (Near-B.A.P.C.O Petrol Station) P.O. Box 65441, Manama, KINGDOM OF BAHRAIN
City: Manama
Telephone: 00973-17281189
Email: Bahrain@jkrit.com
Benin
MIKEM Technologie
Postal Address: 05 BP 1059 - Cotonou, République du Bénin
City: Cotonou
Telephone: Hotline SAV: 00229-21312495 Mob: 00229-97652260 Phone: 00229-21313727
Email: sav@mikemtechnologie.com
Democratic Republic of Congo
United States Contracting And Trading SPRL (USCT)
Postal Address: 769 Immeuble Trans-Africa, Derriere la banque BCDC, Croisement des Avenue del'Equateur & Bas Congo, Commune de la Gombe, Kinshasa, Republic Democratique du Congo
City: Kinshasa
Telephone: 00243-99-9910010
Email: acer-support@usctcongo.com
Egypt
East Asia for Computer Systems
Postal Address: 7 Abd AlWahab AlQady st, from Ahmad Tayseer, Koleyet AlBanat, Heliopolis, Cairo
City: Cairo
Phone: +20224146220
Hotline: 19928
Email: support.acer@eaegy.net
Redington Egypt (Head Office)
Postal Address: 12 B, Mohamed Kamel el-Harony st. from Ahmed Fakhry st. behind El-Tefl park.
City: Nasr
Telephone/Whatsapp: 01152277700, 01153113110, 01153113111
Email: support.egypt@redingtongulf.com
Redington-Egypt
Postal Address: 37, Ismail Serry St., behind Zahran school, floor 1- Smouha
City: Alexandria
Telephone/Whatsapp: 01152277700, 01153113110, 01153113111
Email: support.egypt@redingtongulf.com
Redington-Egypt
Postal Address: Mohandeseen Service point: 11 Esraa El Mohandeseen St. from Sudan St., next to the Cameron Embassy , 1st floor.
City: Mohandessin
Telephone/Whatsapp: 01152277700, 01153113110, 01153113111
Email: support.egypt@redingtongulf.com
Iraq
Al Nabaa Maintenance Services
Postal Address: Al-Sina'a St., Baghdad, Iraq, P.O Box 35068
City: Baghdad
Telephone: 00964-17193191
Email: ali.alattar@al-nabaa.net
Ghana
MITSUMI COMPUTER GHANA LTD
Postal Address: C693/3 - 2ND Crescent Mango tree street, Asylum Down,Accra
City: Accra
Telephone: +233245200170
Email: workshop@repair-junction.com
Jordan
Matrix Business Technology
Postal Address: 60 Issam Ajlouni Street Shmeisani, Amman, Jordan
City: Amman
Telephone: 00962 65532981 Fax: 00962 65532781
Email: helpdesk@matrix.jo
tech.b@matrix.jo
ZUHAIR ISSA MURAD AND SONS CO
Postal Address: 219 Mecca Street, P.O. Box 1568 Amman, 11953, Jordan
City: Amman
Telephone: Phone: 00962-65412144 Fax: 00962-65412611 Mob: 00962-797509111
Email: ahmad.khatib@murad.com.jo
Kenya
MITSUMI COMPUTER GARAGE LTD
Postal Address: Floor 4 Mitsumi Busniess Park, 65 Muthithi Road, Westlands, Nairobi
City: Nairobi
Telephone: +254788994926
Email: workshop@repair-junction.com
Kuwait
Mazcot Technologies
Postal Address: Office No:14 , Floor# 3, Al Daraa Complex, Al Muthanna St., Hawally, KUWAIT
City: Hawally
Telephone: Phone: 00965-22623236, 00965-51535244
Email: manoj.thomas@mazcottechnologies.net; info@mazcottechnologies.net
X-Cite General Trading Co.
Postal Address: Electronics group 223, Electronics Service Center, Al Rai, 4th Ring Rd, Safat, PO Box 223
City: Kuwait
Telephone: Phone: 00965-1881111
Email: Terence@Alghanim.com
Lebanon
TechnoMania SARL
Postal Address: 3rd Floor, Equipment Ltd. Bldg. ; Sin-El-Fil/Dekwaneh Highway
City: Dekweneh
Telephone: Phone: 00961-1 514 003 (Ext. 220/215)
Email: service@techno-mania.net; info@techno-mania.net
Middle East Information Technology sal.
Postal Address: Achrafieh Street, Atomium Towers Building, Ground Floor - P.O.Box: 16-6480, Beirut, Lebanon
City: Beirut
Telephone: Phone: +961 1333873 / +961 1333874
Email: Hovig.boyrazian@meit.biz; nabil.nohra@meit.biz
Middle East Information Technology sal.
Postal Address: Sin el fil, Street Akar, (Injiliyyeh), Georges Haddad building, Ground Floor, Beirut, Lebanon
City: Beirut
Telephone: Phone: +961 1497799 / +961 1497766 (Ext:101)
Email: Hovig.boyrazian@meit.biz; nabil.nohra@meit.biz
Morroco
MACSI
Postal Address: 131 bd d'ANFA, Casablanca,
City: Casablanca
Telephone: Phone: 00212-522492499
Email: Ilham.Berguigua@macsi.ma
Nigeria
MITSUMI NIGERIA LTD
Postal Address: 2 – Sheraton, Opebi Link Road, Ajumoni, Ikeja, Lagos
City: Lagos
Telephone: Phone: +2348183973804
Email: workshop@repair-junction.com
Oman
Computer Oasis LLC, (COA), Oman
Postal Address: Office No: 470, Building No 997, Way no 2708
CBD Area, RUWI, Muscat, PC -112, Sultanate of Oman
City: Muscat
Telephone: 00968-22024726
Email: sales@oasisgulf.com
website: www.oasisgulf.com
Palestine
OFFTEC
Postal Address: Al-Bireh, Jerusalem St.
City: Palestine
Telephone: Phone: 00970-22959780
Email: ASaleem@offtec.ps, WHijjeh@offtec.ps
Qatar
Redington Qatar WLL
Postal Address: Redington Qatar W.L.L, Barwa Commercial Avenue, Building No: 29, Type 2-Safa (Green), Showroom # SFS093, Doha Qatar, PO Box 23248
City: Doha
Telephone: Phone: 00974 40203800
Email: Qatar.Service@redingtongulf.com
Saudi Arabia (KSA)
Acer Care Contact Center
Postal Address: Acer Care Contact Center Support available on these timings: 7:30AM to 4:00PM (Monday to Friday) Warranty/Out of Warranty service available with Acer Authorised Service Providers (ASPs) listed on this page
Telephone: KSA Toll Free: 8008971456
Jarir Bookstore
Postal Address: Jarir Aftersales and Service Department Southern Ring Road, Exit 25, Shoubra District, Riyadh, Saudi Arabia
City: Riyadh
Toll Free: 920000089
Email: care@jarir.com
United Electronics Co. (eXtra)
Postal Address: Rakah area, Khobar 31952, Eastern Province, PO Box 76688
City: AL Khobar
Toll Free : 920004123
Email: nader@extra1.com, sawaf.b@extra1.com
Website: https://www.extra.com/en-sa/store-finder
United Electronics Co. (eXtra)
Postal Address: Suwaidy, King Fahad Street, Besides Edtaga Market, Riyadh 11482, PO Box 8311
City: Riyadh
Toll Free : 920004123
Email: hussein.a@extra.com
Website: https://www.extra.com/en-sa/store-finder
United Electronics Co. (eXtra)
Postal Address: Jeddah Technical Center, Prince Sultan Mall, Prince Sultan Street, Jeddah
City: Jeddah
Toll Free : 920004123
Email: mapili.f@extra.com
Website: https://www.extra.com/en-sa/store-finder
Al Hasoob
Postal Address: Olaya, Computer Market, Riyadh, Saudi Arabia
City: Riyadh
Phone: 00966-114645405 Ext.333
Email: a.moamen@alhasoob.com
Togo
MIKEM Technologie
Postal Address: 05 BP 1059 - Cotonou, République du Bénin
City: Cotonou
Telephone: Hotline SAV: 00229-21312495 Mob: 00229-97652260 Phone: 00229-21313727
Email: sav@mikemtechnologie.com
Tunisia
Tunisie Micro Informatique
Postal Address: Rue du Lac Victoria Les Berges du Lac 1053
City: Tunis
Telephone: 00216-71860666
Email: sofiane.ourimi@tmi.com.tn
BITS
Postal Address: 10 Rue Al Akhtal,1004 Menzah 1,Tunis, Tunisie
City: Tunis
Telephone: 00216-98708321
Email: syrine.benyoussef@bits.com.tn
UAE
Ensure Middle East Trading L.L.C. - Dubai
Postal Address: WH No. 1 & 2, Al Qusais Industrial Area 5, (Opposite to Eppco Tasjeel), Al Qusais, Dubai
City: Dubai
Telephone: Hotline/Whatsapp: 600 52 5559
Email: dubai@ensureservices.com
Ensure Middle East Trading L.L.C. - Abu Dhabi (Collection Center)
Postal Address: Office No: 102, Burj Al Arab Tower, Hamdan Street, Abu Dhabi, UAE
City: AbuDhabi
Telephone: Hotline/Whatsapp: 600 52 5559
Email: abudhabi@ensureservices.com
Jumbo Service Center Jumbo Electronics L.L.C.
Postal Address: Jumbo Electronics, Dubai Central Service Center, Plot B136, Jebel Ali Industrial Area 2, PO BOX 3426, Dubai
City: Dubai
Hotline: 600532395
Email: Helpdesk.ITservice@jumbo.ae
Digital Dimension Computers LLC
Postal Address: Building No. 14, Faris AL Mazroui Building, Behind Liwa Executive Suites, Tourist Club, Opposite Abu Dhabi City Terminal, UAE.
City: AbuDhabi
Telephone: 00971-26444043
Email: helpdesk@ddcuae.ae
Uganda
DEVJYOT TRADERS LTD
Postal Address: Office 14/A - Madhvani Foundation, Building, Plot 12/20 - Jinja Road, P.O.Box: 34190, Kampala
City: Kampala
Telephone: +256705433000
Email: workshop@repair-junction.com
Tanzania
SUN DISTRIBUTION (TZ) LTD
Postal Address: 1st Floor – R.K. Tower, Libya Street, Dar Es Salaam
City: Dar Es Salaam
Telephone: +255692642213
Email: workshop@repair-junction.com