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Contact Acer

Contacting Service and Support

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

  • your Acer product SNID number or the Serial number (how to find these numbers)
  • If possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

  • The Case ID that was given to you

Our opening hours are Monday - Friday; 9.00am - 6.00pm (Bank Holidays we are closed)

BROWSE OUR ONLINE SUPPORT

Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.

ASK A QUESTION

Send your question directly to us via our Online Email formular.

ONLINE SELF-SERVICE

Go straight to our self-service section to:

VIDEO GUIDES

Get visual help from our extensive online library of How-To Videos

ACER USER COMMUNITY

Take a look in the Acer Support Communities to get help from fellow Acer users


LIVE CHAT

Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.

Telephone Support

If you have a technical request and want to talk to us directly, please call one of the following numbers:

If calling from UK: 0371 760 1000
If calling from Republic of Ireland: 0818 202 210
For assistance with a SERVER product please call: 0371 760 1006

Calls may be recorded for training purposes

PREMIUM TECHNICAL SUPPORT

If the warranty period on your Acer product has expired or for any Software Support* then please click here to visit our partner portal

*Acer Premium Technical Support provides free remote diagnosis for all your software issues and lets you know the plan to fix it (the repair/fix as such is not free and charges will apply).

EXTENDED SERVICE PLAN

Acer Care Plus is an Extended Service Plan that can be purchased with Acer products such as Notebooks, Tablets, PCs, LCD Monitors, Projectors, Servers, Storage Units and Smartphones. It grants you a PRIORITY REPAIR SERVICE.

ACER STORE

For questions regarding your purchase in the Acer Store please contact:

https://uk-store.acer.com/contacts

Other Information

Please note that all Acer products purchased from PC World, Dixons or Curry's are supported via the store from which the product was purchased.

UK Repair Centre

Infoteam International Services Ltd
Unit 1
Epic Park
Halesfield 6
Telford
TF7 4BF

MALTA Authorised Service Centres

Klikk Computer Store
B´kara By Pass B´kara (near Mater Dei Hospital)

SCAN Computer Store Sales & Servicing
Aldo Moro Road
Marsa, Malta

ISLE OF MAN Authorised Service Centres

Waltons Digital World
The Milesone Peel Road Isle of Man IM1 5ED