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Contact Acer

Due to the global outbreak of the corona virus there may be longer waiting times for calls to our service as well as longer response times for web requests. Please also use our online services and the Acer community to get support for your Acer device. We hope for your understanding under these exceptional circumstances.

To find solutions to common issues, please visit our free self-help support services.

Self Help Resources

Acer Answers

Acer Answers

Search our knowledgebase to find answers to frequently asked questions about Acer products.

Acer Community

Acer Community

Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.

Acer YouTube Channel

Acer YouTube Channel

Visit our YouTube channel to see the latest support videos for our most popular products.

Fix My Acer

Fix My Acer

Request to have your Acer product repaired.

Case Status

Case Status

Check the status of a current repair order.

Case Status

Acer Store

For questions regarding your purchase in the Acer Store please click here.

Contacting Service and Support

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

  • your Acer product SNID number or the Serial number (how to find these numbers)
  • If possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

  • The Case ID that was given to you

Our opening hours are Monday - Friday; 9.00am - 6.00pm (Bank Holidays we are closed)

BROWSE OUR ONLINE SUPPORT

Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.

ASK A QUESTION

Send your question directly to us via our Online Email formular.

ONLINE SELF-SERVICE

Go straight to our self-service section to:

VIDEO GUIDES

Get visual help from our extensive online library of How-To Videos

ACER USER COMMUNITY

Take a look in the Acer Support Communities to get help from fellow Acer users

LIVE CHAT

Avoid hold times on the phone and CHAT directly with a member of our friendly and knowledgeable Technical Support staff.

Telephone Support

Please be aware that due to unforeseen circumstances and for a temporary period of time our opening hours are limited and wait times may be extended, therefore to minimise your inconvenience please utilise our online tools that may be able to help with you enquiry / issue
Thank you for your understanding during this time.

If you have a technical request and want to talk to us directly, please call one of the following numbers:

If calling from UK: 0371 760 1000
If calling from Republic of Ireland: 01 437 8367
For assistance with a SERVER product please call: 0371 760 1006
Spare Part Sales Enquires Only*: 0330 058 1711
[*Please note – Non-spare part sales enquiries cannot be handled via this number]

Calls may be recorded for training purposes

EXTENDED SERVICE PLAN

Acer Care Plus is an Extended Service Plan that can be purchased with Acer products such as Notebooks, Tablets, PCs, LCD Monitors, Projectors, Servers, Storage Units and Smartphones. It grants you a PRIORITY REPAIR SERVICE.

Acer Store

For questions regarding your purchase in the Acer Store please contact:

store.acer.com/en-gb/contacts

Other Information

Please note that all Acer products purchased from PC World, Dixons or Curry's are supported via the store from which the product was purchased.

UK Repair Centre

Infoteam International Services Ltd
Unit 1
Epic Park
Halesfield 6
Telford
TF7 4BF