Acer Sales and
Services Sdn. Bhd. (Acer) hereby warrants that the
hardware product you have purchased (Product) is free
from defects in materials or workmanship under normal use
during the warranty period applicable to the Product as
defined in the Limited Product Warranty Matrix Chart.
The Warranty period
commences on the date of purchase.
The sales receipt or your purchase invoice
showing the date of purchase of the Product and duly filled
Warranty Instructions, showing the serial number and date of
purchase of the Product, is the proof of the date of purchase.Customers may be asked to furnish proof of ownership
and date of purchase by showing the sales receipt/purchase
invoice/warranty card. This warranty extends only to the
original purchaser, and is non-transferable to anyone who
subsequently purchases, leases or otherwise obtains the
product from the original purchaser.
Within the warranty
period, Acer authorized service provider (AASP) will, at no
additional charge; perform repair or replacement of defects in
workmanship or parts covered by this warranty.
All exchanged parts
and products replaced under warranty service will become the
property of Acer.Acer
reserves the right to replace defective parts with any
serviceable used parts that meet the performance
specifications of new parts.
This warranty shall be rendered null and void if :
Product is damaged due to transportation, fall, weather,
extreme temperatures, shock, improper use, mishandling or
negligence after the purchase of the Product;
Product is damaged as a result of natural disaster or acts
of God, e.g. fire, flood, lightning.
Product is damaged as a result of connection to irregular
Product is installed, maintained, operated or use other
than in accordance with the instructions provided by Acer
in relation to the Product.
Product is altered, modified and repaired by a party not
authorized by Acer.
Product is not purchased from Acer or through Acer's
authorized distributors and resellers.
customer cannot provide the sales receipt or purchase
invoice or the Warranty card is lost, damaged or tampered.
Warranty period has expired.
The warranty does not
cover : -
delivery and/or incidental costs incurred in the
fulfillment of this warranty
Any software preloaded
on or otherwise sold with the Product.All software is provided as is and Acer disclaims any
and all warranties, express or implied, including but not
limited to any implied warranty of non-infringement of
third-party rights, merchantability or fitness for a
does not warrant that the software will be error free or
that the software will meet the customers requirements.
software other than those specified in the starter
Recovery of corrupted
HDD media other than to original factory state.
Damage to or loss of
any programs, data or removable storage media.The customer is responsible for saving (backing up)
any programs, data or removable storage media.The customer is advised to backup essential
programs and data before allowing or sending for service.
replacement due to normal wear and tear, corrosion, rust
or stain (including expendable or consumable parts).
Products where the
model number or serial number has been removed altered or
obliterated from the product.
Defects or damage
arising from usage of: -
Unauthorized or poor
quality CD ROMs; or
Unauthorized or poor quality floppy disks
Defects or damage
arising from computer virus attacks; or
Defects or damage
caused by the use of third party optional products or
consumables in conjunction with the product.
Acer however warrants
the media (e.g. diskette, tapes, etc) upon which this software
is delivered to be free from defects in material and
workmanship for a period of up to sixty days after the date of
purchase by end-user.
Unless otherwise stated, the Product is
entitled to DOA (Defective-On-Arrival) claim should the Product
fails within 10 calendar days upon new installation. The product must be in complete set as original and scratch/damage free. Acer reserves the right to repair the product if it has been discontinued.
service, if applicable, applies only to locations within 50 km
from the nearest AASP.
Warranty support will
be provided only during normal office hours.
For the period in
which the on-site warranty service is applicable, Acer and its
AASP reserves the right to courier the replacement module to
the customer, should it from preliminary investigations
determined that the failure in the product is due to
externally connected modules such as the keyboard or mouse.
Repaired /replaced PCs or part thereof
will be warranted for the balance of the original warranty
period or ninety (90) days from the date of repair/replacement
which ever is longer.
Except as set forth
above, there are no other expressed or implied warranties.
This warranty is only
valid in relation to Products installed and used in the
country of purchase and shall not extend to any Products not
supplied by Acers authorized distributors and retailers.
The purchaser of the
Product (Customer) acknowledges that the Customer is
informed and is aware of his/her rights and liabilities under
the relevant laws governing the purchase and use of the
as expressly provided in clause 1, all warranties, conditions
or other terms implied by statute or common law, including but
not limited to implied warranties of merchantability and
fitness for purpose, are excluded to the fullest extent
permitted by law.
Acer and/or their
holding, subsidiaries, affiliates, authorized distributors and
retailers and authorized service providers shall not be liable
to the Customer for any special, incidental, indirect or
consequential loss or damages whatsoever (including without
limitation, damages for loss of revenue, business, profits,
goodwill or contracts, business interruption, loss of business
information, or any other pecuniary loss), costs, expenses or
other claims for compensation howsoever arising (whether in
contract, tort or otherwise) from the use of the Product.
under Clause 1 is limited to the repair and replacement of any
If any provisions of
this warranty are judged to be illegal or unenforceable, the
continuation in full force and effect of the remaining
provisions will not be prejudiced.
All Acer Care Centres currently do provide
add-ons and accessories for sale to our dealers. Due to the long list of parts available,
it would not be possible to provide the list here. However, you may use the spare parts
order form to request for a quotation from Acer Care Centre.
Components are also available from any Acer Care
Centre in the event that you wish to repair Out-Of-Warranty goods. Please note that
normally, these components require a high level of technical competence and expensive
equipment. If you wish, you may send the items to us for repairs.
Field replaceable/serviceable modules like power supply
units, CPU cards are available and can be obtained from your nearest Acer Care Centre.
Please call for latest pricing.
A full range of upgrades is available from Acer Care
Centre. We would be able to advice you on the upgrades in view of price/performance and
also the cost effectiveness of upgrades.
Please call your nearest Acer Care Centre
(Hotline: 1-800-88-1918 ; Voice:8026 6226) or email us at: email@example.com
All Acer Care Centres has a comprehensive
repair tool set and diagnostics tools to provide electronic bench repairs (up to component
level trouble-shooting) for PCs and other peripherals and all electronic repairs are
carried out with suitably qualified technicians and engineers.
Please contact Acer Care Centre if you have
equipment that requires repairs. We would be able provide expert advice on the feasibility
of such repairs.
All Acer Care Centres also has workshop
facilities. This include trouble-shooting, module swaps and software loading services. For
charges please call the Acer Care centre or email us at firstname.lastname@example.org.
On-site repairs / board swaps are also available and is based
on user requirement especially for Out-Of-Warranty equipment. Please check for latest
TEST AND CERTIFICATION
Head Office Acer Care Centre maintains a
Test and Certification Lab. Here, we test and certify 3rd party software and hardware for
use with Acer products.
These tested products are issued with our certification based
on our findings are compiled/distributed via our Internet home page for reference.
A hard copy of the tested product can be made on your
requests. All submission of test products must be accompanied with a cheque of RM100.00
being processing and testing fee. For more information, please contact Acer Care
Centre at Hotline: 1-800-88-1918 ; Voice:8026 6226 or email email@example.com or visit your nearest Acer Customer Service Center.