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Onsite Support & Maintenance

Scheduled Site Visits

We provide scheduled site visits to accommodate preferred days and time for our technicians to perform repairs. Depending on the size of your fleet and number of standard repair cases logged per week, we work with you to determine the right onsite schedule.

Dedicated Support

We offer dedicated resources onsite during business hours, Monday to Friday. Coupled with an onsite spare parts provision, this level of onsite support means we can provide critical repairs and maintain every device to meet the very highest service level requirements.

On Demand Support

In line with our warranty uplift framework, we offer on-demand support from next business day, no matter where you are. Our nationwide network is made up of Acer Managed Services technicians and Authorised Service Providers to support customers in regional and remote locations Australia-wide.