Policy | Acer Indonesia

Privacy Policy

Our Commitment to You...

Acer Inc., of 8/F, No. 88, Sec. 1, Xin Tai 5th Road, Xizhi, New Taipei City 221, and its group of companies around the world (a list of which can be found at https://www.acer.com/worldwide/) (collectively, “Acer”, “our” or “we”) respect the privacy of our customers and online visitors. We adhere to a strict “zero tolerance” policy regarding privacy violations. Any unauthorized collection, use, or disclosure of personal data of customers or online visitors is strictly prohibited. If an employee is found, upon investigation, to have committed such violations, disciplinary actions will be taken in accordance with internal policies. In serious cases, this may lead to termination of employment.

This Privacy Policy is to inform you of our online information practices, our practices concerning the collection, storage, processing, transfer and use of personal information, and the choices available regarding the collection and use of your personal information, including the Acer account registration and related services (the so-called “AcerID”) and other Acer services, such as our website and the newsletter service (the “Service”).

Furthermore, this Privacy Policy is intended to ensure compliance with the data protection laws that are applicable. Depending on your location additional information is applicable to the processing of your personal information. This information will be provided at the end of this Privacy Policy.

You can access the Acer service (the “Service”) through our websites, applications on Devices, through APIs, and through third-parties. A “Device” is any computer used to access our Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic devices. This Privacy Policy governs your access of our Service, regardless of how you access it. You can register for an AcerID on our website or when you start using the Device for the first time.

By using our Service and-/ or registering for an AcerID you acknowledge and, where relevant consent, to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

What We Collect and How We Collect It:

We collect various kinds of information to help us better serve our customers and visitors to our website:

Internet Protocol (IP) Addresses. For each visitor accessing or using our Service or browsing our website, our web server automatically recognizes and stores the visitor's IP address (the internet protocol address of the visitor's computer) to determine which areas of our website are being visited and how long each visitor spends there. This information helps us understand visitors' traffic patterns through our Service and website so that we can enhance the overall usability of our website. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers.
Device Information. We may collect device-specific information, such as your hardware model, operating system version and unique device identifiers. We may also collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies. We will use cookies in accordance with applicable data protection legislation.
Personal Information. While we do not generally require that you provide us with individually identifiable information in order to visit, access or use our website, at times we may ask you to provide us with personal information that is associated with individually identifiable information, such as your e-mail address, name, mailing address, telephone number, credit card number, country, language, demographic information, or persistent identifier (such as user name and password). Providing us with this information allows you to create an AcerID, make purchases, register products, receive support, correspond with us, participate in online surveys, subscribe to mailing lists or newsletters, or register for special purchase discounts. We do not require you to provide sensitive personal information (such as information about your health, political or religious beliefs, criminal offences alleged or committed, or sexual orientation), and request that you do not provide us with such information. Any such information you do provide voluntarily to us will be used only in accordance with this Privacy Policy.
AcerID. In order to allow you to create an AcerID, we will need to collect and process some or all of the following information: e-mail address, name, surname, social sign-on ID (such as Facebook ID and Google ID), country and language. This information is the minimum and therefore necessary in order to allow you to create an AcerID. Upon creation of the AcerID, you may also complete your profile by providing further information, such as your phone number, address, information necessary for an Acer product registration, and so on. Moreover, you can also manage your personal profile by choosing to receive the Acer newsletter and other communications, with regard to which you can effectively unsubscribe at any time.
Acer Newsletter. You can also choose to receive our newsletter without creating an AcerID. In this respect, the only information we need to collect and process is your e-mail address, country and language which are necessary to send you our newsletter.

What We Do with Personal Information and With Whom We Share Your Personal Information:

Personal information may be used to support your customer relationship with Acer. We want to use this data to tailor your experience at our website and with us generally. We do not collect or use personal information for any unrelated purposes, other than when obligated or permitted by local laws to do so without informing you in advance or without obtaining your express consent.

Your personal information is collected and subsequently processed for the following purposes:

To comply with specific requests made by you, such as in order to allow you to create an Acer ID and to give you access to a set of related services (i.e., registration of your Acer device, creation of an own cloud universe with abApps and receiving support). The processing of your personal data for this purpose does not require your previous consent;
For marketing purposes. Unless you instruct us otherwise (as described below), we will send you information about our various product upgrades, special offers and other new products and services from Acer that we feel may be of interest to you. Only Acer (or agents working on behalf of Acer) will send you these direct communications. If you do not want to receive such communications, simply tell us when you give us your personal information. You may also opt-out of receiving future communications at any time by contacting Acer; see the opt-out section below.

If applicable laws require so, we will send you these direct communications only upon your explicit consent (optional). If you have provided your consent but no longer wish to receive such communications, simply tell us when you receive the newsletter by following the “Unsubscribe procedure” available in the newsletter. You may also opt-out of receiving future communications at any time by contacting Acer. Please note that the withdrawal of your consent does not affect the lawfulness of processing based on your consent before its withdrawal.To the extent permitted by law, the information you provide may be accessed, processed or stored by, or transferred to, any member of the Acer group of companies (or their subcontractors) at locations around the world, including those located in countries where you do not live. These locations include countries that do not ensure an adequate level of protection of personal information. A list of Acer entities (and their respective registered offices) that may receive your data in those locations can be found at https://www.acer.com/worldwide/.This use may continue even if they cease to be a member of the Acer group of companies. All of the Acer companies that receive your personal information will use it in accordance with this Privacy Policy.

Acer may share your personal information with an outside organization for its use in marketing or solicitation, (personalized) advertising or the improvement or development of these activities.

Your information may be shared with Acer’s agents or contractors for the purposes of providing services, processing transactions or performing statistical analysis for an Acer company. For example, if we need to ship something to you, we must share your name and address with a shipping company. We only provide third party agents or contractors with the minimum amount of information needed to complete the requested services or transaction.

In some limited circumstances, your information may also be disclosed to third parties where we are legally required or entitled to do so, for example in response to a request from a government or regulatory authority or in connection with potential legal proceedings. Acer is not responsible for the actions of any government or regulatory authority with respect to your information or data.

We may also use your information to comply with laws or to defend ourselves in claims under such laws, or when necessary to exercise Acer’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any use of your personal information is fair, lawful and proportionate.

If we merge with, or any part of the Acer group is acquired by, another business (or enter into discussions concerning the same) we may share your information with such a business and its advisers; however, if we do so, we will ensure steps are taken so that your rights in relation to your information continue to be protected.

Children's Guidelines:

Acer will NOT knowingly collect online contact information from children or minors (as defined by local requirements), and if we learn that we have personal information about a child or minor, we will delete it from our systems. Acer encourages parents or guardians (including other legal representatives) to spend time online with their children and to participate in their online activities. Children or minors are eligible to use our online sales transactions services ONLY with a parent’s or guardian's consent to and payment for the transaction, or to the extent permitted by applicable law. If you are a child or a minor, you are required to get the permission of your parents or guardians in order to complete certain transactions on this website.

Use and Disclosure of Anonymous Aggregated Information:

Acer may also collect, aggregate and maintain anonymous information about our customers and online visitors to our website, such as visitors' hobbies, interests, purchasing habits and the like. This data can then be used to tailor our content and advertising to deliver a better experience for our visitors. In addition, Acer may also share such aggregate information about our visitors with advertisers, business partners, sponsors and other third parties, for example, to inform them of the percentage of male/female visitors or the percentage of visitors within a particular age range.

Your personal data and/or profiles shall not be rented, nor sold to third parties without your prior explicit consent.

Security Measures:

We protect the personal information which you share with us against destruction, loss, alteration, unauthorized disclosure of or access to personal data transmitted, stored or otherwise processed. At Acer, access to your personal information is limited to people who need it to do their work. It is our policy to maintain the integrity of any personal information in our possession. To prevent security breaches, Acer uses several security techniques, such as SET or industry-standard Secure Socket Layer (SSL) encryption for transmission of credit card information or wherever personal information is required, to protect any personal information from unauthorized access by users; however, we cannot and do not guarantee security on the internet.

In the event of personal data breach, we will promptly initiate internal reporting and investigation procedures, take remedial actions as soon as possible, and notify relevant stakeholders in accordance with applicable personal data protection laws.

Furthermore, we seek to ensure that we keep your personal data accurate and up to date. We therefore kindly request you to inform us of any changes to your personal data (such as a change in your contact details).

Inquiries or Questions – Your Rights:

In connection with processing of your personal data, you have certain rights:

You have the right to obtain confirmation as to whether or not your personal data is processed as well as access to your personal data and to which personal data is processed.
• You have the right to be informed of (i) the source of your personal data; (ii) the purposes and methods of the processing; (iii) the data custodian’s identity; and (iv) the third-party entities or categories of entities to whom or which the personal data may be communicated.
You have the right to obtain: (i) updating, rectification or integration of your data; and (ii) erasure, anonymization or blocking of your data if processed unlawfully.
You have the right to object, in whole or in part (i) on legitimate grounds, to the processing of your personal data, even though the data is relevant to the purpose of the collection; and (ii) to the processing of your personal data, where it is made for the purpose of sending advertising materials or direct selling, or else for the performance of market or commercial communication surveys.

If you have questions or concerns about Acer policies and practices for handling personal information received through this online service, please contact privacy.officer@acer.com. Alternatively, for specific application and/or local data handling queries, please contact the Acer entity to which you submitted your information. Contact addresses for each Acer entity can be found at https://www.acer.com/worldwide/. In order to allow us to provide you with faster service, please submit inquiries in English if possible and advise us of the country you are contacting us from, along with a description of the make and model of your products (if applicable).

How to Opt-Out of Our Use of Your Personal Information:

You may, at any time, opt-out of our use of your personal information by contacting us via the contact details below. We will remove your personal information from our database(s) as soon as reasonably possible.

Linked Websites:

Other websites that are linked to/from our website may have different policies. Acer does not share any personal information collected with those websites and is not responsible for any information or content of those websites. We encourage you to review the privacy policies posted on those websites for details. Acer does not warrant or support any information or policies given on any website that is not controlled by Acer.

Policy Governing Use; Changes to Privacy Policy:

This Privacy Policy shall be written in various languages. In the event of any inconsistency in this Privacy Policy between the English version and any other version, the English version shall prevail. The terms of this Privacy Policy will govern the use and any information collected while it is in place. Acer reserves the right to change this Privacy Policy at any time and we therefore encourage you to check our website from time to time for update.Changes to this Privacy Policy are effective at the time they are posted to our website.

Questions:

For any questions or comments regarding this Privacy Policy or our website, please contact us at: privacy.officer@acer.com. In order to allow us to provide you with faster service, please submit inquiries in English if possible and advise us of the country you are contacting us from, along with a description of the make and model of your products (if applicable).

Alternatively, for specific application and/or local data handling queries, please contact the Acer entity to which you submitted your information. Contact addresses for each Acer entity can be found at https://www.acer.com/worldwide/.

Users from Indonesia:

If you are a user from Indonesia, you may have certain rights under the Indonesian Personal Data Protection Law (“PDP Law”) and its relevant implementing regulations, such as access to and a copy of your Personal Data, correction/update, deletion/destruction, withdrawal of consent, objection and/or restriction of processing, data portability, objection to certain automated decision-making, and the right to lodge complaints and/or seek compensation, as applicable.
In the context of Indonesia, a “Child” means an individual under 18 (eighteen) years of age. The processing of a Child’s Personal Data will be carried out with the consent of the child’s parent or legal guardian in accordance with applicable laws and regulations.
We retain your Personal Data for as long as necessary to achieve the processing purposes described in this Privacy Policy and/or as required by applicable laws and regulations.
In the event of a Personal Data protection failure, we will notify you and the competent authority in accordance with the PDP Law and relevant implementing regulations, including written notification no later than 3 x 24 (three times twenty-four) hours from the time we become aware of such Personal Data protection failure, to the extent required.
If we transfer your Personal Data outside Indonesia, we will ensure the safeguards required under the PDP Law are in place (for example, an equivalent or higher level of protection, adequate and binding safeguards, or your consent, as applicable).
Requests to exercise these rights may be submitted through the contact details in the “Questions” section of this Privacy Policy, or to the relevant Acer entity to which you provided your information.

Latest update: 09/2026