Acer today announces ‘Acer Promise’(1) a new program targeted especially at Small/Medium Businesses/SoHo covering its TravelMate commercial notebook range. Customers purchasing a qualifying Acer TravelMate commercial notebook between August 1 – October 31, 2013 are eligible to claim a 50% refund if the product fails and needs repair under warranty within the first year.
“In the commercial segment, Acer’s goal is to continue to innovate and build the most reliable products to support SMBs through to the largest enterprise users,” said Jakob Olsen, vice-president, commercial business unit, Acer Europe. “Acer makes high quality products, so in the unlikely event that something goes wrong in the first year, we can afford to commit through the ‘Acer Promise’ program to replace or repair your PC and refund customers 50% for any inconvenience,”

‘Acer Promise’ is part of the company’s continued and strategic investment in the commercial business segment and targeting enterprise, public sector and SMB customers and aims to set the industry standard for quality and reliability.

The details of the new program include:

• Reliability Promise: If a qualifying Acer TravelMate develops a fault in the first year and is repaired under warranty, Acer promises to fix it free of charge and refund 50% of the purchasing price for up to 50 PCs per end-user company.
• Qualifying period: For purchased and qualifying products between August 1, 2013 and October 31, 2013
• Register: The customer must register within 14 days of purchase to qualify.
• Qualifying products: Acer TravelMate P2XX, P4XX, and P6XX series.

Acer business notebooks incorporate an array of hardware features and software solutions designed to enhance security, improve ease of use, and help ensure reliability while keeping the environment in mind. The Acer Total Test process for TravelMate notebooks are put through a comprehensive, end-to-end diagnostic and extensive, rigorous testing including temperature, acoustic noise, vibration, shock, drop, spill and humidity.