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Terms and conditions

Subject to these Terms and Conditions Heathrow Boulevard III, 282 Bath Road, West Drayton, UB7 0DQ, 2252821, VAT GB494075326 (further on – the Promoter) offers you a Promotion whereby you will be eligible to claim 100% refund of the Purchase price if your qualifying Acer product develops a technical fault and is repaired under warranty within the promotional period.

By participating in this Promotion, you agree to the terms and conditions set forth herein as well as any additional terms and conditions contained on the website of the Promoter. In the case of any conflict between these terms and those on the website, these conditions shall prevail.

  1. This Promotion is valid on new qualifying purchases made during the promotional period that is from January 1st 2017 to December 31st 2017 inclusive for the following qualifying products:
    1. Desktops: all Veriton series and Extensa Professional OS, Chromebase CA24, CXV
    2. Notebooks: all TravelMate series, Extensa Professional OS, Swift 7, Spin 7, All Swift & Spin with Professional OS
    3. Chromebooks: Chromebook R13, Chromebook R11, Spin 11, Chromebook 14 for work
    4. 2-in-1: Switch Alpha 12
    5. Monitor: B-series, BE0 series, V6 seriess
    6. Projectors: P series
  2. This Promotion is only open and applicable to the purchase of specific qualifying products detailed below evidenced by the purchase invoice or receipt.
  3. The promotion is open to purchases made in EMEA Countries mentioned on the promise.acer.com homepage. This offer is not open to employees of the Promoter, or their subsidiaries, divisions, affiliates, agents or anyone connected with the Promotion.
  4. This promotion is only available to end users who are VAT-registered legal or natural persons purchasing Acer product for the purposes which are inside their trade, business or profession (i.e. not consumers).
  5. The qualifying products eligible for the Acer Reliability Promise promotion are listed in this section above and visible in more details on the qualifying products page here.
  6. The promotion is only valid on purchases made from certified Acer Synergy Partners.
  7. Under the Promotion you may, subject to these terms and conditions, claim back 100% of the Purchase price paid, capped at the lower of either the actual purchase price (as defined below) paid by you or the Acer’s recommended retail price valid as at the date of your purchase if the devices fails in the first year following any authorized repair of the device under warranty.

How to take part

  1. To register your qualifying purchase, visit the https://acerpromise.com/, click on the “Register” link, and you must enter the requested information within 30 calendar days of purchase, the first day of purchase as detailed on your invoice or receipt counts as day 1. You will be sent a welcome email to acknowledge your registration.
  2. If you believe that your qualifying product has developed a technical fault within one year from the date of purchase, you must follow the repair process as set out in your warranty including;
    1. Visiting the online Acer help desk http://www.acer.com/worldwide/support/ to report the fault and arrange repair.
    2. Submit a claim within 30 days of the device being repaired by entering your unique registration number and completing the required fields including the technical fault log number which you will be provided with along with your repaired product.
    3. Upload the original repair receipt from Acer or Acer’s Authorised Service Provider, clearly detailing the nature of your technical fault.

General Terms

Exclusions and limitations:

  1. Only one claim is permitted per qualifying product purchased.
  2. A maximum of 50 registrations may be made per registered participant during the promotional period.
  3. The offer is not transferrable to another individual or business; claims will only be accepted from the original purchaser. You must be the rightful original owner of your returned product.
  4. Your reliability refund claim will not be valid unless you have the qualifying purchase repaired by Acer, or an Acer authorised partner.
  5. Damage caused by the end-user, whether accidental, through misuse or abuse or otherwise; and any other fault or damage which Acer reasonably believes is not a technical fault attributable to Acer in respect of the qualifying product is not covered by this promotion.
  6. This Promotion applies to DOA (dead on arrival) products subject to the following limitation. If your purchase is registered for this Promotion and your qualifying Acer product suffers a hardware failure within the first 31 days of purchase as shown on your invoice or receipt (DOA) please report the failure to online Acer help desk. All products diagnosed as DOA are entitled exclusively to claim of replacement by a new one on the next business day.

Other provisions:

  1. Any claim that has not met the terms of the offer may be refused by the Promoter anytime, the Promoter’s decision is final.
  2. Purchase price means the price paid for the qualifying product, excluding delivery charges and the price of any accessories, peripherals, software, options or other applications purchased with or for the qualifying product. VAT is excluded.
  3. The promoter will not accept liability for any claims lost, damaged or destroyed in mailing and recommend using an insured postal service.
  4. The promoter reserves the right to closely monitor usage of the Website, including users IP addresses, so that it may identify misuse, and disqualify applications if it has good reason to be judged in its sole discretion to believe the terms of the promotion have been breached.
  5. Provided that the terms and conditions of this Promotion have been met on submission of your online claim we endeavor to process your payment within 30 business days of validation of your claim. The promoter will not be held liable for any charges related to internet connections or made by the recipient’s bank account.
  6. The Promoter is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the participant from or otherwise obstructs him/her in participating in the Promotion.
  7. Any personal data provided by you for this promotion shall be processed and used by Acer exclusively to process your participation in the promotion and handling any further claim from your side and will not be used for marketing purposes. Acer will handle your personal data in accordance with all applicable data protection laws and regulations. By registration of your purchase, you’re consenting to that use and processing of your data by Acer. You have at any time a right of access, rectification and opposition to all of your personal data according to applicable laws. For further information on Acer’s privacy policy please visit: http://www.acer-group.com/public/index/privacy.htm
  8. The Promoter participating retailer reserves the right to withdraw the Promotion at any time by publishing a notice of such withdrawal on its website. Notwithstanding the foregoing, the latter shall be liable under these terms and conditions to those potential participants who acquired the device prior to the publication of such withdrawal.
  9. Email address for correspondence is help.promise.za@acer.com
  10. Contact information/mailing addresses for the Promotion: Mailing address for correspondence is Acer Reliability Promise, 03-03 Baltimore House, Abbots Hill, Baltic Business Quarter, Gateshead, NE8 3DF.

Terms&Conditions 2016