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Get SupportDefective or stuck pixels
What is the Acer policy on defective or stuck pixel on my LCD display?
LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels - one Red, one Blue and one Green. Each sub-pixel has its own transistor, which makes manufacturing the glass substrate very complex.
Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. There are two types of pixel defects:
Native Resolution | Bright Sub-Pixel | Dark Sub-Pixel | Total Sub-Pixel | |
SXGA | 1280*1024 | ≤ 2 | ≤ 5 | |
HD | 1366*768 | ≤ 2 | ≤ 5 | ≤ 5 |
HD+ | 1600*900 | ≤ 2 | ≤ 5 | ≤ 5 |
FHD | 1920*1080 | ≤ 2 | ≤ 5 | ≤ 5 |
WUXGA | 1920*1200 | ≤ 2 | ≤ 5 | ≤ 5 |
WFHD | 2560*1080 | ≤ 2 | ≤ 5 | ≤ 5 |
QHD | 2560*1440 | ≤ 2 | ≤ 5 | ≤ 5 |
WQHD | 3440*1440 | ≤ 2 | ≤ 5 | ≤ 5 |
WQHD+ | 3840*1600 | ≤ 2 | ≤ 5 | ≤ 5 |
UHD | 3840*2160 | ≤ 2 | ≤ 5 | ≤ 5 |
Professional Monitor | Bright Sub-Pixel | Dark Sub-Pixel | Total Sub-Pixel |
BM Series | 0 | ≤ 5 | ≤ 5 |
Note:
1. A sub-pixel, less than or equal to 0.5 of a sub-pixel, is excluded from the warranty.
2. Warranty duration and product specification may vary from different regions. Please contact local distributors/dealers for further information.