Acer America announced today its Acer Support web site is a finalist for the 2017
Oracle Digital Self-Service Excellence award for being a shining example of how to
implement Web Self-Service. Acer is one of the top three finalists, which also includes
Starbucks and Toyota. The winner will be announced on April 26 along with other 2017 Oracle Service Cloud award winners.
Finalists were selected from more than 80 nominees by a panel of specialists from the
Oracle Web Self-Service organization that looked at a broad range of criteria,
including functionality, benefits and readiness for future innovations. Their decisions
are based on how the company has implemented their product, provided value to their
organization and customers, and achieved quantifiable results.
“We are thrilled to be honored as a finalist in Oracle’s Service Cloud awards this
year,” said Mark Groveunder, Acer vice president, customer service. “We make it a top
priority to provide our customers with a robust website that gives quick and easy
access to a wealth of helpful information and solutions.”
Acer uses the Oracle Service Cloud platform for its Acer Group global support sites.
These sites provide Acer Answers knowledge base articles offering tutorials and posts
from knowledgeable community members in 12 different languages. They also deliver email
and chat support, including chat on Acer Store sites.
Established in 1976, Acer is a hardware + software + services company dedicated to the
research, design, marketing, sale, and support of innovative products that enhance
people's lives. Acer's product offerings include PCs, displays, projectors, servers,
tablets, smartphones and wearables. It is also developing cloud solutions to bring
together the Internet of Things. Acer is celebrating its 40th anniversary in 2016 and
is one of the world’s top 5 PC companies. It employs 7,000 people worldwide and has a
presence in over 160 countries. Please visit www.acer.com for more information. Please
visit www.acer.com for more information.
Acer America Corp.
Erin Davern, Tel: 949-471-7785, Email: firstname.lastname@example.org
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