- Why do I need to follow the graphics card requirements?
Because HoloReact uses hardware acceleration to directly decode videos and perform frame interpolation Acer has determined the most suitable graphics cards to provide an optimum user experience.
- Can I still use HoloReact if my PC doesn't meet the system requirements?
If your PC does not meet recommended specifications, you will be prevented from installing HoloReact. This is because the performance will be too slow and will negatively impact the overall experience.
- How do I activate the player?
The player is automatically activated through the Acer Mixed Reality headset.
- How do I change the refresh rate of the headset to get a better experience?
Please go to Settings > Mixed Reality > Headset display > Experience options > Change;
Select “90 Hz” > Save;
- Does HoloReact support Motion controllers?
Yes, HoloReact allows you to use motion controllers.
- Does Acer HoloReact run on other headsets?
No. This application is only available for use on the Acer Windows Mixed Reality Headset.
- Which video formats are supported?
MPEG-4 AVC (H.264) up to 4K.
MPEG-4 HEVC (H.265) up to 8K.
- Which image formats are supported?
- Why can’t I find some image/video files through the HoloReact interface?
HoloReact filters unsupported video files and only shows supported files.
For more information about supported formats please refer to Q7 & Q8.
- Where can I download “HEVC Video Extensions from the Device Manufacturer”?
Please go here to download the extensions: Link
- Why won’t some 360° media files play in 360° mode as default?
Some files may not be tagged with the correct sphere information and the system will consider it to be normal media. That is why we have provided a “play mode” switching function which can be used to switch to 360°mode. Click the “360” icon to switch to 360° mode.
- Why is frame interpolation blocked on my PC?
It’s blocked because your GeForce GTX 1050 graphic card cannot achieve the required 90Hz refresh rate.
- Why can’t my video achieve 90Hz after frame interpolation?
Unfortunately this is down to the graphics card. Whilst we expect Nvidia Geforce GTX 1050Ti graphics to be able to achieve 90Hz they don’t meet Microsoft’s minimum hardware specifications for displaying on the headset. For further details please go here.
If your PC has dual Nvidia graphic cards and SLI (Scalable Link Interface) is enabled it may cause this problem. To resolve please turn off SLI.
Go to the Nvidia Control Panel > Configure SLI, Surround, PhysX > Disable SLI
- Does HoloReact provide side loaded files after frame interpolation?
No, HoloReact doesn’t provide this service. It uses a runtime function and doesn’t keep any media files after playback finishes.
- Why does sound play intermittently when running video?
To resolve this issue it is suggested that frame interpolation is turned off. If the bit rate is too high and above the GPU’s capability the sound will be intermittent.