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Service Support

Acer Service Center
Provide technical service on personal laptop, notebook, tablet, monitor


Hong Kong Technical Service Hotline

Service Hotline: (852) 3944 2383
Hotline Operation Hour:
Monday - Friday 9:00AM ~ 1:00PM & 2:00 PM ~ 6:00PM
Saturday 9:00AM~1:00PM
Sunday & Public Holiday – Off
Email: acerhk.service@acer.com

Products of Carry-in Service includes: Notebook, 2-in-1 Notebook, Tablet, Smartphone, Pawbo, Chromebook, MR, VR, Projector

Carry-in Service Center
Hotline: (852) 3944 2383



To improve the service quality and provide better service experience to our customers, we are delighted to announce that the Online Reservation Service will be available for Mongkok Service Centre from July 4, 2022, details are as follows:
Mongkok Customer Service Centre online reservation service details
- For repairing service, please fill in the reservation form through the following website :
- https://logistics-syn.surveycake.biz/s/aqGlx
- Please visit Mongkok service centre according to the booking time
For any enquiry regarding the above services, please call our customer service hotline at (852) 2347-2038 or WhatsApp 852-56269358.

Mongkok Customer Service Centre Information
Booking website:https://logistics-syn.surveycake.biz/s/aqGlx
Address: Room 01, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon
Opening Hours: 10:00AM to 7:00PM (Mon - Fri); 9:00AM to 1:00PM (Sat); Closed on Sundays and Public Holidays
* Provide pick & drop service only

Tsing Yi Customer Service Centre Information Booking website:https://logistics-syn.surveycake.biz/s/XpG6m Address: Room C, 15/F, Gateway TS, No.8 Cheung Fai Road, Tsing Yi, N.T., Hong Kong (Please use lift L14 & L15 to reach 15/F, registration in the lobby is required) Tel: (852) 2347-2038 Opening Hours: 9:00AM to 6:00PM (Mon - Fri); (Lunch time 1:00PM-2:00PM) Closed on Saturday, Sundays and Public Holidays * Provide Online Reservation Service only

New Territories

Flat 15C, Gateway TS, 8 Cheung Fai Road, Tsing Yi, HK
Monday - Friday 9:00AM~1:00PM, 2:00PM~6:00PM
Saturday, Sunday & Public Holiday - Closed


Kowloon

Room 01, 21/F, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon
Monday - Friday 10:00AM ~ 7:00PM
Saturday 9:00AM~1:00PM
Sunday & Public Holiday - Closed


Macau

EM MACAU, AVENIDA DE VENCESLAU DE MORAIS N゜231 INDUSTRIAL NAM FONG (BLOCK 1) 8゜
Tel: (853) 2852 6800
Monday to Friday: 9:00AM~1:00PM, 2:00PM~6:00PM
Saturday, Sunday & Public Holiday - Closed


Products of On-site Service includes: Desktop, All-in-one desktop, LCD monitor

Onsite Customer Service Hotline (Hong Kong)

For Desktop, All-in-one desktop

Service Hotline: (852) 3944 2333
Hotline Service Hours:
Monday - Friday 9:00AM ~ 1:00PM & 2:00 PM ~ 6:00PM
Saturday 9:00AM~1:00PM
Sunday & Public Holiday - Closed

For LCD Monitor

Service Hotline:(852) 3549 6951
Monday - Saturday 9:00AM ~ 1:00PM & 2:00 PM ~ 6:00PM
Sunday & Public Holiday - Closed


Onsite Service (Macau)

For Desktop, AIO Desktop & Monitor

Service Hotline: (853) 2852 6800
Hotline Service Hours:
Monday to Friday: 9:00AM~1:00PM, 2:00PM~6:00PM
Saturday, Sunday & Public Holiday - Closed


Acer Individual Packed Accessory Carry-in Service Center

3118, 1 Hung To Road, Kwun Tong, Kowloon, HK
Monday to Friday : 9:30am – 5:00pm
Saturday : 9:30am – 12:15 noon
Public Holiday : close
Models included:
Portable Optical Drive (USB3.0) (PN: NP.HKAFE.001)