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Alerts & Recalls

Ongoing

Dear Customer,

If the Acer Liquid Zest 3G, Zest 4G and Zest Plus no longer responds to any input, press and hold the power button for 10 seconds to trigger a shutdown- and restart of the device. If the device does restart please contact the Acer Service center or Authorized Service Partner near you. Do not attempt to remove or replace the battery yourself; you may potentially damage the battery which could cause possible overheating and personal injury. We kindly remind you that the Acer Liquid Zest 3G, Zest 4G and Zest Plus smartphones are equipped with a non-removable lithium-ion batteries. The lithium-ion battery within the Acer Liquid Zest Series should be replaced by an Acer Authorized Service Center only.

We thank you for choosing Acer.

Notebook AC Power Cord Replacement Program
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Acer Care Center Application Security Issue with Update Mechanism
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Liquid Gallant E350
Customer service and safety are top priorities for Acer. Therefore, the company has announced a voluntary free replacement program of certain battery packs used in the Liquid Gallant E350 smartphones. Certain battery packs have the potential to overheat posing a fire and burn hazard to consumers. Potentially impacted Liquid Gallant E350 batteries contain the part numbers:
  • KT.0010J.001
  • KT.0010J.002
  • KT.0010J.003
  • KT.0010J.004
This program does not apply to Liquid E350 batteries with part number KT.0010B.008 or any other Acer smartphones or batteries.

Customers owing a Liquid Galant E350 should remove the battery pack from their smartphone and check if they own any battery with the part numbers KT.0010J.001, KT.0010J.002, KT.0010J.003 or KT.0010J.004 or contact Acer at 0371 760 1000 to validate if their battery pack is eligible for a free replacement.

Acer fully stands behind the products it makes and has taken a proactive approach to this situation to ensure the safety of our customers and the integrity and quality of our products.

Old

Intel Sandy Bridge - Customer Support
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Acer Aspire3410(AS3410) or Acer Aspire 3810 (AS3810T or TG or TZ or TGZ) owners
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Acer Aspire 5738 (AS5738G) or Aspire 5738Z (AS5738ZG) owners
Please click here