Contact Acer

CONTACTING SERVICE AND SUPPORT

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

your Acer product SNID number or the Serial number (how to find these numbers)
if possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

The Case ID that was given to you

TELEPHONE SUPPORT

If you have a technical request and want to talk to us directly, please call one of the following numbers:

If calling from within UAE: 800 4711

If calling from outside UAE: 00971 4 8056400

If calling from within KSA: 800 897 1456

Our opening hours are:
8:30AM to 5:30PM (Sunday to Thursday) for UAE and other countries (UAE local time)
7:30AM to 4:30PM (Sunday to Thursday) for KSA (KSA local time)
Note: We are closed during Bank Holidays

Acer Middle East and Africa - Authorised Service Partners (ASP)

Please contact the service partners listed below (Excluding SADC countries of Africa) for claiming warranty service for your Acer product; Out of Warranty service also available. Kindly provide the original receipt (Purchase Proof) when visiting the service center for warranty verification.

Algeria
COMPNET Postal Address: Palais des Expositions, Pavillion P Pins Maritimes, Alger City: Algiers Telephone: 00213-21-210333 Email: arab.djenkal@compnet.com, asma.benlatif@compnet.com	ABM (Algerian Business Multimedia) Postal Address: 45 Chemin Fernane Hanafi Hussein Dey City: Algiers Telephone: 00213-21-772751 Email: lynda.belmahdi@abm-dz.com
Bahrain
Ensure Services Bahrain Postal Address: "JKR Computers, Block 334, Road 3419, BLDG 666, Mahooz Ave, (Near-B.A.P.C.O Petrol Station) P.O. Box 65441, Manama, KINGDOM OF BAHRAIN" City: Manama Telephone: 00973-17281189 Email: Bahrain@jkrit.com
Benin
MIKEM Technologie Postal Address: 05 BP 1059 - Cotonou, République du Bénin City: Cotonou Telephone: Hotline SAV: 00229-21312495 Mob: 00229-97652260 Phone: 00229-21313727 Email: sav@mikemtechnologie.com
Democratic Republic of Congo
United States Contracting And Trading SPRL (USCT) Postal Address: 769 Immeuble Trans-Africa, Derriere la banque BCDC, Croisement des Avenue del'Equateur & Bas Congo, Commune de la Gombe, Kinshasa, Republic Democratique du Congo City: Kinshasa Telephone: 00243-99-9910010 Email: acer-support@usctcongo.com
Egypt
Mantrac Postal Address: 13th of 294 Street, New Maadi, Cairo ,1st floor, Postal code: 11435 , Landmark: Behind Modern Academy. City: Cairo Telephone: Phone #: +20-225034848 Mob #: +20-1007201006 Fax #: +20-225171339 Email: hhelmy@mantrac.com.eg , msoliman@mantrac.com.eg	Emak Agencies & Trading Postal Address: Al Obour City, Industrial Zone A, Lot 14, Block 12006, St.118,Cairo,Egypt City: Cairo Telephone: 0020-1140110112 Email: aelsayed@emak-co.com
Redington Egypt (Head Office) Postal Address: 12B, Mohamed Kamel El-Harony Street, From Ahmed Fakhry Street, Nasr City, Cairo City: Cairo Telephone: Hotline: 19375 Email: support.egypt@redingtongulf.com	Redington-Egypt Postal Address: 15 Hassn Alam Street, From Mohamed Fawzy Moaz St, SMOHA, Alexandria -Egypt City: Alexandria Telephone: Hotline: 19375 Email: support.egypt@redingtongulf.com
Redington-Egypt Postal Address: Mohandeseen Service point: 34, El Forat St. From Gameat Al Dewal Al Arabeya St., El- Mohandeseen Area, Cairo, Egypt City: Cairo Telephone: Hotline: 19375 Email: support.egypt@redingtongulf.com
Iraq
Al Nabaa Maintenance Services Postal Address: Al-Sina'a St., Baghdad, Iraq, P.O Box 35068 City: Baghdad Telephone: Phone: 00964-17193191 Email: ali.alattar@al-nabaa.net
Jordan
Holool (Matrix) Postal Address: 60 Issam Ajlouni Street Shmeisani, Amman, Jordan City: Amman Telephone: Tel: 00962 65532981 Fax: 00962 65532781 Mob: 00962 787749000 Email: Jehad Abuzaghleh	ZUHAIR ISSA MURAD AND SONS CO Postal Address: 219 Mecca Street, P.O. Box 1568 Amman, 11953, Jordan City: Amman Telephone: Phone: 00962-65412144 Fax: 00962-65412611 Mob: 00962-797509111 Email: ahmad.khatib@murad.com.jo
Kuwait
Yusuf A. Alghanim & Sons W.L.L Postal Address: Electronics group 223, Electronics Service Center, Al Rai, 4th Ring Rd, Safat, PO Box 223 City: Kuwait Telephone: Phone: 00965-1881111 Email: Terence@Alghanim.com	Ensure Computer Service Co. WLL Postal Address: Kuwait Technology systems group WLL, Redington Computer Systems, PO. Box 4584,Galleria Building 57, Ground 2, Farwania, Dhajeej, Kuwait 13046 City: Kuwait Telephone: Phone: 00965-24333201 / 202 / 203 / 204 Email: arun@redington.fasttelco.com Includes Smart Phone Service
Lebanon
TechnoMania SARL Postal Address: 1st F, Equipment Ltd. Bldg, Sin-El-Fil/Dekwaneh Highway, Beirut City: Beirut Telephone: Phone: 00961-1485650 (Ext. 115) Email: charbel.khalil@techno-mania.net, roger.waked@techno-mania.net	Teletrade Service Center Postal Address: Bsalim, Facing Primavera Complex, Edward Akl Building, 1st floor, Beirut City: Beirut Telephone: Phone: 00961-4723523 Email: egemayel@teletrade.com.lb
Middle East Information Technology sal. Postal Address: Dora Highway, P.O. Box 80-545, Lebanon City: Beirut Telephone: Phone: 00961 1268111, 00961 3046 601/2 Ext: 202 Email: Elie.Abboud@meit.biz
Libya
Tatweer Postal Address: Ben Ashour Street, Tripoli City: Tripoli Telephone: Phone: 00218-213600 Email: adel@tatweer.ly, ashraf@tatweer.ly
Morroco
MACSI Postal Address: 131 bd d'ANFA, Casablanca, City: Casablanca Telephone: Phone: 00212-522492499 Email: wafaa.zaher@macsi.ma	Top Computer Postal Address: Agle al yassir et rue Lieutenant Mahroud, Belvedere, Casablanca City: Casablanca Telephone: Phone: 00212-522302244 / 46 / 47 Email: sav_bestmark@menara.ma

Oman
Redington Gulf & Co. LLC, Oman Postal Address: Shop No 26\| Bldg:484\|Oman Commercial Centre PO Box 3065 \| PC : 112 \| Ruwi - Muscat \|Sultanate of Oman GPS (23°36′36″N 58°32′23.999″E) City: Muscat Telephone: Phone: 00968-24791405 Fax 00968-24791406 Email: oman.service@redingtongulf.com	LOAY International Postal Address: P.O.Box 1886, Postal Code 112, Ruwi City: Muscat Telephone: Phone: 00968-24708845, 00968-24708846 Fax: 00968-24708841 Email: loaysupt@omantel.net.om
Pakistan
Saad Computer Postal Address: SA11, 2nd Floor, Techno City Mall, Hasrat Mohani Road, Karachi, 75650 City: Karachi Telephone: Phone: 009221-32276741 – 2 Email: shahzad@saadcomputer.com
Palestine
OFFTEC Postal Address: Al-Bireh, Jerusalem St. City: Palestine Telephone: Phone: 00970-22959780 Email: asaleem@offtec.ps
Qatar
Redington Qatar WLL Postal Address: Redington Qatar W.L.L, Barwa Commercial Avenue, Building No: 29, Type 2-Safa (Green), Showroom # SFS093, Doha Qatar, PO Box 23248 City: Doha Telephone: Phone: 00974 40203800 Email: Qatar.Service@redingtongulf.com
Saudi Arabia (KSA)
Acer Care Contact Center Postal Address: Acer Care Contact Center Support available on these timings: 7:30AM to 4:30PM (Sunday to Thursday) Warranty/Out of Warranty service available with Acer Authorised Service Providers (ASPs) listed on this page Telephone: KSA Toll Free: 8008971456 Email: ksa.helpdesk@acer.com	Ensure Services Arabia LLC Postal Address: Telecom Compu City, Opp. National Guard, Palestene Street, Jeddah City: Jeddah Telephone: Phone: 00966-126729812, 00966-126729821 Fax#: 00966-26717670 Email: Contact Person: Mohammed Kalathingal Mobile # 00966-555177591 Email: Jeddah@ensureservices.com, Mohammed.K@ensureservices.com
Ensure Services Arabia LLC Postal Address: Hail Center , Dammam-Khobar Highway, Rakah Cross Road, PO Box 345, Dammam- 31411, Al-Khobar City: Dammam Telephone: Phone: 00966-138587682, 00966-138587319 Fax#: 00966-138588147 Email: Contact Person: Sathees Singarayan Mobile # 00966-500059253 Email: sathees.singarayan@ensureservices.com Khobar@ensureservices.com	Ensure Services Arabia LLC Postal Address: P.O Box 62918, Riyadh 11595, Backside of Orchid Al Mansour Hotel, King Abdul Aziz Road (Old Airport Road), Riyadh, Kingdom of Saudi Arabia. City: Riyadh Telephone: Phone: 00966-112925682, 00966-112925683 Fax: 00966-112925688 Email: Riyadh@ensureservices.com Contact Person: Suresh K Mobile # 00966-504717398 Email: Suresh.K@ensureservices.com
Netlinks Systems Trading Postal Address: P.O. Box 67021, Olaya Computer Market Al Rosais Building (Ground Floor), Beside Bavalgary Jewwillers Riyadh 11596, Saudi Arabia City: Riyadh Telephone: Phone: 00966-112162728, 00966-112162602, 00966-112160005 Email: Contact Person: Abdelgadir Bakri and Mohammed Ameen. Email: abdo@nsgsa.com, ameen@nsgsa.com
Tronix Care Postal Address: Tronix Care, Building No: 2, Wadi Al Shoara St. Opposite to Holiday In, Olaya Computer Market, Riyadh City: Riyadh Telephone: Toll free #: 92000-7788; 00966-112934144 Email: info@tronix.net; mhabashy@tronix.net; rec.olaya@tronix.net www.tronixcare.com
Tronix Care Postal Address: Tronix Care, Shop # 3, Layal Al Salehya Building, Khaled Bin Al Waleed St, Jeddah City: Jeddah Telephone: Toll free #: 92000-7788; 00966-126684018 Email: info@tronix.net; mhabashy@tronix.net; rec.jed@tronix.net www.tronixcare.com	Tronix Care Postal Address: Tronix Care, Koraris Road , Next To Panda, Malaz, Riyadh City: Riyadh Telephone: Toll free #: 92000-7788; 00966-114725880; 00966-114725875 Email: info@tronix.net; mhabashy@tronix.net; rec.malaz@tronix.net www.tronixcare.com
United Electronics Co. (eXtra) Postal Address: Rakah area, Khobar 31952, Eastern Province, PO Box 76688 City: AL Khobar Telephone: 00966-138478888 Email: nader@extra1.com, sawaf.b@extra1.com	United Electronics Co. (eXtra) Postal Address: Suwaidy, King Fahad Street, Besides Edtaga Market, Riyadh 11482, PO Box 8311 City: Riyadh Telephone: 00966-114595968 Email: hussein.a@extra.com
United Electronics Co. (eXtra) Postal Address: Jeddah Technical Center, Prince Sultan Mall, Prince Sultan Street, Jeddah City: Jeddah Telephone: 00966-122759000 Email: mapili.f@extra.com
Senegal
Compudist Senegal Postal Address: Rue A x Cheikh Anta Diop - Dakar / Sénégal City: Dakar Telephone: 00221-338691180 Email: faouzi.ah@compudist.com
Tunisia
Tunisie Micro Informatique Postal Address: Rue du Lac Victoria Les Berges du Lac 1053 City: Tunis Telephone: 00216-71860666 Email: sofiane.ourimi@tmi.com.tn	SIMOP Postal Address: 3 Impasse N°5, rue 8612, La charguia 1, 2035 Tunis City: Tunis Telephone: 00216-71115734, 00216-71115731 Email: imen.touati@simop.com.tn, afef.lamouchi@simop.com.tn
UAE
Acer Computers ME Postal Address: Acer Care Contact Center Support available on these timings: 8:30AM to 5:30PM (Sunday to Thursday) Warranty/Out of Warranty service available with Acer Authorised Service Providers (ASPs) listed on this page City: Dubai Telephone: UAE Toll Free: 8004711, Outside UAE: 00971-48056400, Fax No: 00971-48812200 Email: ame.helpdesk@acer.com	Ensure Middle East Trading L.L.C. - Dubai Postal Address: WH No. 1 & 2, Al Qusais Industrial Area 5, (Opposite to Eppco Tasjeel), Al Qusais, Dubai City: Dubai Telephone: Hotline : 600 52 5559 Tel : 00971-42040500 Fax: 00971-42583801 Email: dubai@ensureservices.com
Ensure Middle East Trading L.L.C. - Abu Dhabi Postal Address: Office No: 102, Burj Al Arab Tower, Hamdan Street, Abu Dhabi, UAE City: AbuDhabi Telephone: Hotline : 600 52 5559 Email: abudhabi@ensureservices.com	Jumbo Service Center Jumbo Electronics L.L.C. Postal Address: Jumbo Electronics, Dubai Central Service Center, Plot B136, Jebel Ali Industrial Area 2, PO BOX 3426, Dubai City: Dubai Telephone: UAE Toll Free: 80058626, Fax No: 00971-48849796 Email: it.servicedesk@jumbo.ae
Digital Dimension Computers LLC Postal Address: MZ 01, Butti Khamis Al Rumaithy Building Opposite Abu Dhabi Municipality, Behind HSBC Bank, Salaam St., P.O. Box 105400, Abu Dhabi, UAE City: AbuDhabi Telephone: Tel: 00971-26444043, Fax: 00971-26444516< br /> Email: helpdesk@ddcuae.ae	HCL (NTS) Technologies Postal Address: Al Nasriyah Bldg, Unit #B6, Baghdad Street, AlQuasais, Dubai, PO Box 54590 City: Dubai Telephone: 00971-42676359 / 389, Fax: 00971-42677331 Email: Coordination@ntsgroup.ae
Yemen
Natco-Information Technology Ltd Postal Address: Hayel Complexity Buildings, Hayel street, Sanaa, PO Box 1187 City: Sanaa Telephone: Phone: 00967-1454476 (Ext: 42) Fax#: 00967-1454475 Mob: 00967-733796975 Email: jchacko@natco.com.ye, jaladimi@natco.com.ye

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Acer Middle East and Africa - Authorised Service Partners (ASP)