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CONTACTING SERVICE AND SUPPORT

To get a quick response to your technical and customer service questions please make sure you have the following information available before contacting us :

  • your Acer product SNID number or the Serial number (how to find these numbers)
  • if possible, you have the unit you are contacting us about with you

If you are contacting us about a unit that is already under repair then you may also provide us with:

  • The Case ID that was given to you

BROWSE OUR ONLINE SUPPORT

Visit the Acer Online Service pages for quick answers, driver-downloads and useful technical articles.

ASK A QUESTION

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Take a look in the Acer Support Communities to get help from fellow Acer users

VIDEO GUIDES

Get visual help from our extensive online library of How-To Videos

TELEPHONE SUPPORT

If you have a technical request and want to talk to us directly, please call one of the following numbers:

If calling from within UAE: 800 4711

If calling from outside UAE: 00971 4 8056400

If calling from within KSA: 800 897 1456

Our opening hours are:
8:30AM to 5:30PM (Sunday to Thursday) for UAE and other countries (UAE local time)
7:30AM to 4:30PM (Sunday to Thursday) for KSA (KSA local time)
Note: We are closed during Bank Holidays

Acer Middle East and Africa - Authorised Service Partners (ASP)

Please contact the service partners listed below (Excluding SADC countries of Africa) for claiming warranty service for your Acer product; Out of Warranty service also available. Kindly provide the original receipt (Purchase Proof) when visiting the service center for warranty verification.

Algeria

ABM (Algerian Business Multimedia)
Postal Address: 45 Chemin Fernane Hanafi Hussein Dey
City: Algiers
Telephone: 00213-21-772751
Email: lynda.belmahdi@abm.dz

 
Bahrain

Ensure Services Bahrain
Postal Address: "JKR Computers, Block 334, Road 3419, BLDG 666, Mahooz Ave, (Near-B.A.P.C.O Petrol Station) P.O. Box 65441, Manama, KINGDOM OF BAHRAIN"
City: Manama
Telephone: 00973-17281189
Email: Bahrain@jkrit.com

 
Benin

MIKEM Technologie
Postal Address: 05 BP 1059 - Cotonou, République du Bénin
City: Cotonou
Telephone: Hotline SAV: 00229-21312495 Mob: 00229-97652260 Phone: 00229-21313727
Email: sav@mikemtechnologie.com

 
Democratic Republic of Congo

United States Contracting And Trading SPRL (USCT)
Postal Address: 769 Immeuble Trans-Africa, Derriere la banque BCDC, Croisement des Avenue del'Equateur & Bas Congo, Commune de la Gombe, Kinshasa, Republic Democratique du Congo
City: Kinshasa
Telephone: 00243-99-9910010
Email: acer-support@usctcongo.com

 
Egypt

Mantrac
Postal Address: 30 Lebonan St,1st Floor, Mohandseen, Giza, Postal code: 12511. Cairo. Egypt
City: Cairo
Phone: +20-225034848 Ext.: 75409 Direct : +20-225034852
Email: Hamayem@mantracegypt.com, SHussein@mantracegypt.com

Redington Egypt (Head Office)
Postal Address: 12B, Mohamed Kamel El-Harony Street, From Ahmed Fakhry Street, Nasr City, Cairo
City: Cairo
Telephone: Hotline: 19375
Email: support.egypt@redingtongulf.com
Redington-Egypt
Postal Address: 15 Hassn Alam Street, From Mohamed Fawzy Moaz St, SMOHA, Alexandria -Egypt
City: Alexandria
Telephone: Hotline: 19375
Email: support.egypt@redingtongulf.com
Redington-Egypt
Postal Address: Mohandeseen Service point: 34, El Forat St. From Gameat Al Dewal Al Arabeya St., El- Mohandeseen Area, Cairo, Egypt
City: Cairo
Telephone: Hotline: 19375
Email: support.egypt@redingtongulf.com
Iraq

Al Nabaa Maintenance Services
Postal Address: Al-Sina'a St., Baghdad, Iraq, P.O Box 35068
City: Baghdad
Telephone: Phone: 00964-17193191
Email: ali.alattar@al-nabaa.net

 
Jordan

Holool (Matrix)
Postal Address: 60 Issam Ajlouni Street Shmeisani, Amman, Jordan
City: Amman
Telephone: Tel: 00962 65532981 Fax: 00962 65532781 Mob: 00962 787749000
Email: pre.hw@sajaya.com tech.b@matrix.jo

ZUHAIR ISSA MURAD AND SONS CO
Postal Address: 219 Mecca Street, P.O. Box 1568 Amman, 11953, Jordan
City: Amman
Telephone: Phone: 00962-65412144 Fax: 00962-65412611 Mob: 00962-797509111
Email: ahmad.khatib@murad.com.jo

Kuwait

Mazcot Technologies
Postal Address: Office No:14 , Floor# 3, Al Daraa Complex, Al Muthanna St., Hawally, KUWAIT
City: Hawally
Telephone: Phone: 00965-22623236, 00965-51535244
Email: manoj.thomas@mazcottechnologies.net

Yusuf A. Alghanim & Sons W.L.L
Postal Address: Electronics group 223, Electronics Service Center, Al Rai, 4th Ring Rd, Safat, PO Box 223
City: Kuwait
Telephone: Phone: 00965-1881111
Email: Terence@Alghanim.com

Lebanon

TechnoMania SARL
Postal Address: 1st F, Equipment Ltd. Bldg, Sin-El-Fil/Dekwaneh Highway, Beirut
City: Beirut
Telephone: Phone: 00961-1485650 (Ext. 115)
Email: wrahbani@technoblue.net, roger.waked@techno-mania.net

Middle East Information Technology sal.
Postal Address: Dora Highway, P.O. Box 80-545, Lebanon
City: Beirut
Telephone: Phone: 00961 1268111, 00961 3046 601/2 Ext: 202
Email: support@meit.biz, Hovig.Boyrazian@meit.biz

Morroco

MACSI
Postal Address: 131 bd d'ANFA, Casablanca,
City: Casablanca
Telephone: Phone: 00212-522492499
Email: Ilham.Berguigua@macsi.ma

 
 
Oman

Redington Gulf & Co. LLC, Oman
Postal Address: Shop No 26| Bldg:484|Oman Commercial Centre PO Box 3065 | PC : 112 | Ruwi - Muscat |Sultanate of Oman GPS (23°36′36″N 58°32′23.999″E)
City: Muscat
Telephone: Phone: 00968-24791405 Fax 00968-24791406
Email: oman.service@redingtongulf.com

LOAY International
Postal Address: P.O.Box 1886, Postal Code 112, Ruwi
City: Muscat
Telephone: Phone: 00968-24708845, 00968-24708846 Fax: 00968-24708841
Email: loaysupt@omantel.net.om

SARCO
Postal Address: BLDG No-1906, Way No. 6424, Opp. Bhawan Construction Company, Ghala, Muscat
City: Muscat
Telephone: 00968-24593025
Email: service@sarcooman.com

 
Pakistan

Saad Computer
Postal Address: SA11, 2nd Floor, Techno City Mall, Hasrat Mohani Road, Karachi, 75650
City: Karachi
Telephone: Phone: 009221-32276741 – 2
Email: shahzad@saadcomputer.com

Palestine

OFFTEC
Postal Address: Al-Bireh, Jerusalem St.
City: Palestine
Telephone: Phone: 00970-22959780
Email: ASaleem@offtec.ps, WHijjeh@offtec.ps
 
Qatar

Redington Qatar WLL
Postal Address: Redington Qatar W.L.L, Barwa Commercial Avenue, Building No: 29, Type 2-Safa (Green), Showroom # SFS093, Doha Qatar, PO Box 23248
City: Doha
Telephone: Phone: 00974 40203800
Email: Qatar.Service@redingtongulf.com
 
Saudi Arabia (KSA)

Acer Care Contact Center
Postal Address: Acer Care Contact Center Support available on these timings: 7:30AM to 4:30PM (Sunday to Thursday) Warranty/Out of Warranty service available with Acer Authorised Service Providers (ASPs) listed on this page
Telephone: KSA Toll Free: 8008971456
Email: ksa.helpdesk@acer.com

Ensure Services Arabia LLC (BAT: Best Arabia Trading)
Postal Address: Telecom Compu City, Opp. National Guard, Palestene Street, Jeddah
City: Jeddah
Telephone: 00966-126729812, 00966-126729821 Toll free: 920008806 Fax#: 00966-26717670
Email: Jeddah@ensureservices.com, ajai@batarabia.com Mobile # 00966-555177591 Email: Jeddah@ensureservices.com, Mohammed.K@ensureservices.com

Ensure Services Arabia LLC (BAT: Best Arabia Trading)
Postal Address: Hail Center , Dammam-Khobar Highway, Rakah Cross Road, PO Box 345, Dammam- 31411, Al-Khobar
City: Dammam
Telephone: 00966-138587682, 00966-138587319 Toll free: 920008806 Fax#: 00966-138588147
Email: Contact Person: Sathees Singarayan Mobile # 00966-500059253 Email: sathees.singarayan@ensureservices.com Khobar@ensureservices.com, ajai@batarabia.com

Ensure Services Arabia LLC (BAT: Best Arabia Trading)
Postal Address: P.O Box 62918, Riyadh 11595, Backside of Orchid Al Mansour Hotel, King Abdul Aziz Road (Old Airport Road), Riyadh, Kingdom of Saudi Arabia.
City: Riyadh
Telephone: 00966-112925682, 00966-112925683 Toll free: 920008806 Fax: 00966-112925688
Email: Contact Person: Suresh K Mobile # 00966-504717398 Email: Suresh.K@ensureservices.com Riyadh@ensureservices.com, ajai@batarabia.com

United Electronics Co. (eXtra)
Postal Address: Rakah area, Khobar 31952, Eastern Province, PO Box 76688
City: AL Khobar
Telephone: 00966-138478888
Email: nader@extra1.com, sawaf.b@extra1.com

United Electronics Co. (eXtra)
Postal Address: Suwaidy, King Fahad Street, Besides Edtaga Market, Riyadh 11482, PO Box 8311
City: Riyadh
Telephone: 00966-114595968
Email: hussein.a@extra.com

United Electronics Co. (eXtra)
Postal Address: Jeddah Technical Center, Prince Sultan Mall, Prince Sultan Street, Jeddah
City: Jeddah
Telephone: 00966-122759000
Email: mapili.f@extra.com

 
Togo

MIKEM Technologie
Postal Address: 05 BP 1059 - Cotonou, République du Bénin
City: Cotonou
Telephone: Hotline SAV: 00229-21312495 Mob: 00229-97652260 Phone: 00229-21313727
Email: sav@mikemtechnologie.com

 
Tunisia

Tunisie Micro Informatique
Postal Address: Rue du Lac Victoria Les Berges du Lac 1053
City: Tunis
Telephone: 00216-71860666
Email: sofiane.ourimi@tmi.com.tn

BITS
Postal Address: 10 Rue Al Akhtal,1004 Menzah 1,Tunis, Tunisie
City: Tunis
Telephone: 00216-98708321
Email: syrine.benyoussef@bits.com.tn

UAE

Acer Computers ME
Postal Address: Acer Care Contact Center Support available on these timings: 8:30AM to 5:30PM (Sunday to Thursday) Warranty/Out of Warranty service available with Acer Authorised Service Providers (ASPs) listed on this page
City: Dubai
Telephone: UAE Toll Free: 8004711, Outside UAE: 00971-48056400, Fax No: 00971-48812200
Email: ame.helpdesk@acer.com

Ensure Middle East Trading L.L.C. - Dubai
Postal Address: WH No. 1 & 2, Al Qusais Industrial Area 5, (Opposite to Eppco Tasjeel), Al Qusais, Dubai
City: Dubai
Telephone: Hotline : 600 52 5559 Tel : 00971-42040500 Fax: 00971-42583801
Email: dubai@ensureservices.com

Ensure Middle East Trading L.L.C. - Abu Dhabi
Postal Address: Office No: 102, Burj Al Arab Tower, Hamdan Street, Abu Dhabi, UAE
City: AbuDhabi
Telephone: Hotline : 600 52 5559
Email: abudhabi@ensureservices.com

Jumbo Service Center Jumbo Electronics L.L.C.
Postal Address: Jumbo Electronics, Dubai Central Service Center, Plot B136, Jebel Ali Industrial Area 2, PO BOX 3426, Dubai
City: Dubai
Telephone: UAE Toll Free: 80058626, Fax No: 00971-48849796
Email: it.servicedesk@jumbo.ae

Digital Dimension Computers LLC
Postal Address: MZ 01, Butti Khamis Al Rumaithy Building Opposite Abu Dhabi Municipality, Behind HSBC Bank, Salaam St., P.O. Box 105400, Abu Dhabi, UAE
City: AbuDhabi
Telephone: Tel: 00971-26444043, Fax: 00971-26444516< br /> Email: helpdesk@ddcuae.ae
 
Yemen

Natco-Information Technology Ltd
Postal Address: Hayel Complexity Buildings, Hayel street, Sanaa, PO Box 1187
City: Sanaa
Telephone: Phone: 00967-1454476 (Ext: 42) Fax#: 00967-1454475 Mob: 00967-733796975
Email: jchacko@natco.com.ye, jaladimi@natco.com.ye