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‘Acer Reliability Promise’ for SMB’s Extends to Windows-powered Tablets
Bioggio, Switzerland (2014-10-08)

Acer announced enhancements to the ‘Acer Reliability Promise’1 by extending the program to its Windows tablets. The scheme is targeted especially at Small/Medium Businesses/SoHo and now covers its TravelMate commercial notebook range, Veriton desktops, monitors, projectors, and now Windows tablets, offering a unique value for end-customers.
Customers purchasing a qualifying Acer Windows tablet between today and December 31, 2014 and registering within 30 days will be eligible to claim a 50% refund off the price paid if the product is repaired under warranty within the first year.


“In the commercial segment, Acer’s goal is to continue to innovate and build the most reliable products to support SMBs through to the largest enterprise users,” said Jakob Olsen, vice-president, commercial division, Acer Europe. “Acer makes high quality products, so in the unlikely event that something goes wrong in the first year, we can afford to commit through the ‘Acer Reliability Promise’ program to replace or repair your tablet and refund customers 50% of the original price for the inconvenience caused.”


The three models that have been included, namely the Aspire Switch 10, the Aspire Switch 11 and the Iconia Tab W4, are all devices that lend themselves smoothly to business use. Both series run on Microsoft® Windows 8.1 plus, which enables continuity and easy integration into existing IT infrastructures of any scale. Additionally, Windows gives the user the freedom to choose from the widest offer of professional software on the market. To kickstart productivity, the Acer Aspire Switch 10, Aspire Switch 11, and Iconia W4 come with pre-installed Microsoft® Office.


‘Acer Reliability Promise’ is part of the company’s continued and strategic investment in the commercial business segment which targets enterprise, public sector and SMB customers and aims to set the industry standard for quality and reliability. The program was initially launched for TravelMate notebooks in August 2013, and now covers additional products as well as a more flexible registration process.


The details of the new program include:

  • Reliability Promise: If a qualifying Acer TravelMate, monitor, projector, Veriton desktop, or Windows tablet develops a fault in the first year and is repaired under warranty, Acer promises to fix it free of charge and refund 50% of the purchasing price for up to 50 PCs per end-user company.
  • Qualifying period: Windows tablet - For purchased and qualifying products between today and December 31, 2014.
  • Register: The customer must register within 30 days of purchase to qualify.
  • Qualifying products: TravelMate - TravelMate P2 series, including the new P255; TravelMate X3 series, TravelMate P4 series, including the new P455; and TravelMate P6 series, including the new P645. Veriton – Veriton 2 series (X–M–N–Z), Veriton 4 series (L–X–M–N–S–Z) and Acer Veriton 6 series (L-X–M); Peripherals – B6 Monitor series, P5 Projector series; Tablets – Aspire Switch 10, Aspire Switch 11, Iconia W4.

Details including the terms and conditions relating to each of the program elements can be found at a dedicated website: https://acerpromise.com/

The ‘Acer Reliability Promise’ will be available in UK, Portugal, Spain, Germany, Switzerland, Austria, Belgium, Holland, Luxemburg, Sweden, Norway, Finland, Denmark, France, Italy, Czech Republic, Poland and South Africa.



1 Availability and qualifying products may vary from country to country.