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Get help for your Acer!
Identify your Acer product and we will provide you with downloads, support articles and other online support resources that will help you get the most out of your Acer product.
Get Support
Identify your Acer product and we will provide you with downloads, support articles and other online support resources that will help you get the most out of your Acer product.
Get SupportNeed an RMA to have your Acer product Repaired? Use our Repair your Acer tool to create your own case today!
Self Help Resources
Search our knowledgebase to find answers to frequently asked questions about Acer products.
Acer Community is the place for answers, advice, and discussion with other Acer product owners and enthusiasts.
Visit our YouTube channel to see the latest support videos for our most popular products.
Request to have your Acer product repaired.
Check the status of a current repair order.
Understand Your Warranty
If you would still like to contact a customer support representative, please make sure you have the following information:Serial Number or SNID
Look for a white sticker on your product similar to the example below.
Having trouble finding the label? Use the links below:
How do I find my Serial Number or SNID?
Auto detect my device information
(Windows Download)
Acer Warranty Status
Your Acer warranty provides you with access to phone and chat support. It also allows you to get your Acer product repaired. Once you have your Serial Number or SNID you can check the status of your warranty.
Contact Technical Support
Need an RMA to have your Acer product Repaired? Use our Repair your Acer tool to create your own case today!
Now that you have your serial number or SNID and your warranty status, pick an option below:In-Warranty Support
For the safety of our customer support agents during the coronavirus outbreak, our normal wait times could be impacted and we are temporarily reducing our Support hours of operation. Our updated Support hours are listed below. We apologize in advance for any inconvenience this may cause and look forward to serving you.
Phone: 1-866-695-2237
Available 6AM-5PM CST - US and Canada
Español Disponible
Live Chat: (Available 6AM-5PM CST - US and Canada): Click to Chat
Out-of-Warranty Support
Acer is dedicated to helping customers get the most from their products, even after their warranty period has expired. This Acer Support web site, along with Acer Community and the Acer Support YouTube channel, all offer great support options for all Acer products.
If you prefer working with a live agent, the AnswersBy service may be right for you. AnswersBy is a third party company that employs highly trained support professionals who can assist with any PC related needs. AnswersBy offers service plans you can purchase to get help from live agents 24/7.
Visit the AnswersBy web site for for additional information on support plans and pricing.
